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News : Calabrio Hires First Chief Revenue Officer to Fuel Continued Hyper-Growth

#contactcenterworld, @Calabrio

Minneapolis, MN, USA, Jan 24, 2019 -- Calabrio, a provider of customer engagement and analytics software, has hired John Norton as Chief Revenue Officer. In this executive leadership role, Norton is responsible for driving global revenue growth and building a sales culture.

"We are excited to welcome John to our team to lead our global sales strategy," said Tom Goodmanson, president and CEO at Calabrio. "I have known John for many years through his work in our ecosystem, and I have long been impressed with his passion for results and ability to motivate teams. He knows our business and what it takes to make customers successful—this is a great fit as we gear up for another year of aggressive growth and opportunity in 2019."


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Norton joins Calabrio with more than 30 years of experience in the technology industry. Most recently, he was Senior Vice President, Growth at ConvergeOne, a global IT services provider and Calabrio partner, where he drove strategic technology solutions and managed services growth within the business. Prior to ConvergeOne, Norton held multiple leadership roles at Arrow (acquired by ConvergeOne in 2017) where he was responsible for managing, developing and growing both sales and marketing teams. Norton also held executive positions at Ardent Partners, Inc. and Fujitsu Business Communications Systems.

"As a Calabrio partner, I witnessed firsthand the company’s customer-focused culture and consistent delivery of real, measurable benefits," said Norton. "Now I’m thrilled to be in a position to build on Calabrio’s success. We bring tremendous value to customers through our innovative, AI-powered analytics that provide visibility to customer data like never before. I can’t wait to get out there and tell this powerful story."

#contactcenterworld, @Calabrio

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Calabrio:
Company LogoCalabrio, a customer experience intelligence company, enriches human interactions with its analytics-driven workforce engagement management (WEM) suite. In 2019, Calabrio acquired Workforce Management (WFM) vendor Teleopti combining the best of both Teleopti WFM and Calabrio WFM into a single WFM solution fully integrated within the Calabrio ONE suite. The new Calabrio ONE empowers agents and management alike with a smarter approach. Through AI-driven analytics, Calabrio uncovers important customer behaviour, sentiment and reveals vital insights from contact centres worldwide.
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