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News : Calabrio Hires Kristin Gaarder as First Chief Human Resources Officer

#contactcenterworld, @Calabrio

Minneapolis  August 23, 2021 -- Calabrio, a customer experience intelligence company, has brought on Kristin Gaarder as its first chief human resources officer. This important addition to the executive team comes as Calabrio continues to strengthen operations in analytics-based customer service and workforce engagement management and builds a workforce highly dedicated to its own customer satisfaction. 

"As human centricity becomes increasingly more important in the contact center industry, Calabrio is focused on providing our employees with a dynamic work experience so they can concentrate on flawlessly executing this for our customers," said Tom Goodmanson, president and CEO of Calabrio. "Kristin’s experience and focus on people-first practices will be an asset to Calabrio as we continue to grow along with this ever-changing industry."

In this role, Gaarder and her team will support current employees as well as lead Calabrio’s expansion to a team of over 1,000. She will oversee human resources, including recruitment and talent retention, leadership development, benefits, employee relations, diversity, belonging and inclusion, and the many employee-development programs offered by Calabrio.


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Gaarder has more than 20 years of experience marrying brand promises with human resource initiatives to better support an engaged employee population. Prior to joining Calabrio, Gaarder served as the SVP of Human Resources & Corporate Services for Amplifon. She was also the general manager and VP of Human Resources for Nilfisk High Pressure Washers. Gaarder is on the board of the HR Executive Forum and was recognized as a Top Woman Leader in Minnesota. Through these and other previous roles, Gaarder witnessed firsthand and helped guide organizational transformation.

Gaarder commented, "Looking back on the experiences I’ve had at companies across multiple industries, I’ve found that the key to business success always comes down to one element: human connection. Whether with your employees, customers, prospects, or everything in between, the path to growth lies with building and strengthening one-to-one connections. I’m excited to collaborate alongside Calabrio’s seasoned leadership team who also hold these same core values. We will work together to create meaningful experiences for employees, develop their talents and continue to deliver to our customers the excellence they expect."

#contactcenterworld, @Calabrio


About Calabrio:
Company LogoCalabrio, a customer experience intelligence company, enriches human interactions with its analytics-driven workforce engagement management (WEM) suite. In 2019, Calabrio acquired Workforce Management (WFM) vendor Teleopti combining the best of both Teleopti WFM and Calabrio WFM into a single WFM solution fully integrated within the Calabrio ONE suite. The new Calabrio ONE empowers agents and management alike with a smarter approach. Through AI-driven analytics, Calabrio uncovers important customer behaviour, sentiment and reveals vital insights from contact centres worldwide.
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