Minneapolis, MN November 9, 2021 -- Calabrio, a customer experience intelligence company, welcomes Tim Klein as Calabrio’s first Senior Vice President of Corporate Development. Klein brings decades of knowledge in corporate development, mergers and acquisitions, investment banking and finance. This executive recruitment will enable Calabrio to further capitalize on sustained growth and seize new market opportunities.
In the role of SVP of Corporate Development, Klein will drive meaningful change in Calabrio’s business operations through inorganic and organic growth opportunities. With more than 25 years of experience in corporate development, mergers and acquisitions, investment banking and finance, Klein brings a long history of strategic advisory success to Calabrio – having seen transactions from every perspective in his varied roles. Prior to joining Calabrio, Klein was an early member of Lake Street Capital Markets; he also led the Corporate Development Group at Kroll Inc, a billion-dollar subsidiary of MMC.
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"Tim brings invaluable experience in business development to Calabrio. Following our recent success in uniting brands, teams and products to best serve our customers and employees, Tim will continue this ambitious, thoughtful journey of expansions and partnerships," said Tom Goodmanson, president and CEO of Calabrio.
"Calabrio is in a strong position to expand its role in the market, and I’m passionate about opportunities like this where a strong team is in place. Maximizing corporate development is more about the people than the numbers," said Klein. "It’s about finding the right partners and the right teams where we can bring people together to create incremental positive change. I’m excited to be working with a company that puts people first in every way possible because that allows us to best flex our corporate-development muscle."
Calabrio, a customer experience intelligence company, enriches human interactions with its analytics-driven workforce engagement management (WEM) suite. In 2019, Calabrio acquired Workforce Management (WFM) vendor Teleopti combining the best of both Teleopti WFM and Calabrio WFM into a single WFM solution fully integrated within the Calabrio ONE suite. The new Calabrio ONE empowers agents and management alike with a smarter approach. Through AI-driven analytics, Calabrio uncovers important customer behaviour, sentiment and reveals vital insights from contact centres worldwide.
Published: Wednesday, November 10, 2021