News : Calabrio Launches Managed Services for Analytics and Workforce Management
Minneapolis, MN USA, July 12, 2017 -- Calabrio, a provider of customer engagement and analytics software, announced the launch of new managed service offerings for Analytics and Workforce Management (WFM) that enable customers to accelerate the value of Calabrio ONE—all while minimizing the challenges faced when implementing and managing new technology.
"Many organizations fall short on leveraging technology to drive improved customer and agent experiences," said Matt Matsui, senior vice president of product and strategy at Calabrio. "They understand the value that customer intelligence can bring to the entire organization, but their core teams are consumed with day-to-day operational challenges. Calabrio Managed Services for Analytics and WFM provide the knowledge and support our customers need to power a modern, multichannel contact center, while capturing and delivering insights and improvements to the rest of the business."
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Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Measure Progress Not Activity
More Editorial From Calabrio
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.
Published: Thursday, July 13, 2017
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