News : Calabrio Launches Managed Services for Analytics and Workforce Management
Minneapolis, MN USA, July 12, 2017 -- Calabrio, a provider of customer engagement and analytics software, announced the launch of new managed service offerings for Analytics and Workforce Management (WFM) that enable customers to accelerate the value of Calabrio ONE—all while minimizing the challenges faced when implementing and managing new technology.
"Many organizations fall short on leveraging technology to drive improved customer and agent experiences," said Matt Matsui, senior vice president of product and strategy at Calabrio. "They understand the value that customer intelligence can bring to the entire organization, but their core teams are consumed with day-to-day operational challenges. Calabrio Managed Services for Analytics and WFM provide the knowledge and support our customers need to power a modern, multichannel contact center, while capturing and delivering insights and improvements to the rest of the business."
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Posted by Veronica Silva Cusi, news correspondent
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Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives.
Published: Thursday, July 13, 2017
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