News : Calabrio Launches Platform for the Modern Multichannel Contact Centre
Minneapolis, MN, Oct 10, 2016 -- Calabrio, a provider of customer engagement and analytics software, announced its Calabrio ONE multitenant cloud platform, providing omnichannel contact centers with the freedom to deploy workforce optimization (WFO) software in the cloud, on-premises or as a hybrid approach without sacrificing functionality or ease-of-use.
"Consumers expect premium service on their channels of choice, forcing today’s contact centers to modernize across the board. We’re committed to leading our customers through the digital transformation and the move to cloud computing," said Tom Goodmanson, president and CEO at Calabrio. "There are tremendous benefits of moving customer and workforce data to the cloud, and we’re the first in the industry to build an end-to-end multitenant, ACD-agnostic platform to make the transition to the cloud as easy as possible, whenever customers are ready."
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Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives.
Published: Thursday, October 13, 2016
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