News : Calabrio Named a Leader in Gartner’s Magic Quadrant
#contactcenterworld, @Calabrio, @Gartner_inc
Minneapolis, MN, Dec 10, 2015 -- Calabrio, a provider of customer engagement and analytics technology, announced that Gartner, Inc. has positioned the company as a Leader in the December 2015 Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization.
"Our customers have been our oracle of innovation and the greatest source of motivation in getting us where we are today," said Calabrio CEO Tom Goodmanson. "We’re proud of the progress we’ve made over the past eight years and now being named a Leader in this Gartner’s Magic Quadrant we feel shows how dedicated our employees have been to meeting the needs of our customers. And this is only the beginning, we’re continuing to innovate and evolve our technology to accelerate our customers’ growth —it’s the core of our own growth strategy."
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We believe the company’s recent success is in part due to its support for more contact center platforms. Its comprehensive suite, Calabrio ONE(R), continues to expand and mature.
Released annually, this market study evaluates vendors based on their completeness of vision and ability to execute. According to Gartner, "Leaders" in the WFO market "provide functionally broad and deep WFO solutions that can be deployed and supported globally.
#contactcenterworld, @Calabrio, @Gartner_inc.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Educate To Accumulate!
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Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
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