Time to upgrade your membership
Take advantage of all the benefits of an executive membership - Click here to upgrade now
News : Calabrio Named a Leader in Gartner’s Magic Quadrant
#contactcenterworld, @Calabrio, @Gartner_inc
Minneapolis, MN, Dec 10, 2015 -- Calabrio, a provider of customer engagement and analytics technology, announced that Gartner, Inc. has positioned the company as a Leader in the December 2015 Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization.
"Our customers have been our oracle of innovation and the greatest source of motivation in getting us where we are today," said Calabrio CEO Tom Goodmanson. "We’re proud of the progress we’ve made over the past eight years and now being named a Leader in this Gartner’s Magic Quadrant we feel shows how dedicated our employees have been to meeting the needs of our customers. And this is only the beginning, we’re continuing to innovate and evolve our technology to accelerate our customers’ growth —it’s the core of our own growth strategy."
Sponsor message - content continues below this message
2019 '14th annual' Global Contact Center World Awards NOW OPEN!
Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!
Content continues ….
We believe the company’s recent success is in part due to its support for more contact center platforms. Its comprehensive suite, Calabrio ONE(R), continues to expand and mature.
Released annually, this market study evaluates vendors based on their completeness of vision and ability to execute. According to Gartner, "Leaders" in the WFO market "provide functionally broad and deep WFO solutions that can be deployed and supported globally.
#contactcenterworld, @Calabrio, @Gartner_inc.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Schedule In Advance
More Editorial From Calabrio
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Friday, December 11, 2015
With more than 40 years of experience, Bircom has been providing communication solutions to companies of all sizes and companies from all sectors and has been the distributor of companies which are al...
NCR Corporation a provider of consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR...
CallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Impro...
Eckoh is the UK’s largest provider of hosted speech recognition services, with experience in successfully deploying self-service solutions. These allow our clients to efficiently manage their contact ...