News : Calabrio Named a Leader in Gartner’s Magic Quadrant
Minneapolis, MN, Dec 10, 2015 -- Calabrio, a provider of customer engagement and analytics technology, announced that Gartner, Inc. has positioned the company as a Leader in the December 2015 Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization.
"Our customers have been our oracle of innovation and the greatest source of motivation in getting us where we are today," said Calabrio CEO Tom Goodmanson. "We’re proud of the progress we’ve made over the past eight years and now being named a Leader in this Gartner’s Magic Quadrant we feel shows how dedicated our employees have been to meeting the needs of our customers. And this is only the beginning, we’re continuing to innovate and evolve our technology to accelerate our customers’ growth —it’s the core of our own growth strategy."
We believe the company’s recent success is in part due to its support for more contact center platforms. Its comprehensive suite, Calabrio ONE(R), continues to expand and mature.
Released annually, this market study evaluates vendors based on their completeness of vision and ability to execute. According to Gartner, "Leaders" in the WFO market "provide functionally broad and deep WFO solutions that can be deployed and supported globally.
Posted by Veronica Silva Cusi, news correspondent
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Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Friday, December 11, 2015