News : Calabrio Named a Visionary in Gartner's Magic Quadrant for Workforce Engagement Management
Minneapolis , MN, USA January, 2017 -- Calabrio, a provider of customer engagement and analytics software, announced that Gartner, Inc. has named the company as a Visionary in the January 2017 Gartner Magic Quadrant for Workforce Engagement Management for its completeness of vision and ability to execute. Calabrio was also named a Leader in the December 2015 Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization.
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"We feel Gartner’s recognition of Calabrio as a Visionary in WEM and Leader in WFO speaks volumes to the work we are doing to build robust, innovative and impactful solutions to help our customers across the globe provide a superior employee and customer experience," said Tom Goodmanson, president and CEO at Calabrio. "We are honored to be named a Visionary in the emerging WEM space and confident we’ll climb in this market as quickly as we did in WFO—all by disrupting the status quo and delighting our customers with easy-to-onboard, easy-to-use solutions combined with the highest standard of support and service."
"It may take several years for an organization to adopt a unified WEM solution, depending on the organization’s current and evolving approaches to workforce engagement, existing investments, protracted procurement cycles and vendor maturity, but all customer engagement centers with more than 100 agents should be working toward this ideal," wrote report authors Jim Davies, Gartner Research Director; and Drew Kraus, Gartner Research VP.
#contactcenterworld, @Calabrio, @Gartner_inc
Posted by Veronica Silva Cusi, news correspondent
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Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
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