News : Calabrio Named as the Only Visionary in 2018 Gartner Magic Quadrant for Workforce Engagement Management
Minneapolis, MN USA, Feb.7, 2018 -- Calabrio, a provider of customer engagement and analytics software, announced that Gartner, Inc. has positioned Calabrio as a Visionary in the February 2018 Gartner Magic Quadrant for Workforce Engagement Management1 for the second consecutive year. The company was recognized for its ability to execute and completeness of vision.
According to Gartner, "Workforce Engagement Management (WEM) solutions expand on the already mature Workforce Optimization (WFO) market by also accommodating technologies that help drive employee engagement within the customer engagement center."
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"Today’s leading companies know that delivering a great customer experience is a business imperative—and it starts with empowered agents in the contact center," said Tom Goodmanson, president and CEO at Calabrio. "We believe this recognition by Gartner is strong validation of the work we are doing to help companies engage agents and customers in powerful new ways. To us, companies are looking for vision when it comes to this relatively new category, and our customers—from mid-market to large enterprise—are drawn to the depth of our vision and innovation."
"Calabrio shows a great deal of innovation, forward thinking, and they really care about what the end user experiences, and expects. They take all that feedback, and put it into production for future versions. The fact that Calabrio takes the time to listen to their customer needs, and converts that feedback into the amazing WEM feature, is what makes them the best tool out there. It's an excellent product with great customer service." – Application Analyst III, Infrastructure & Operations, Healthcare industry, on Gartner Peer Insights
Posted by Veronica Silva Cusi, news correspondent
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Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Friday, February 9, 2018
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