News : Calabrio ONE Now Available through Avaya
Minneapolis, August 6, 2014 -- Calabrio, a provider of contact center workforce optimization and analytics software, announces that its Calabrio ONE(R) suite of integrated call recording, quality management, workforce management, analytics and performance management software will be sold through Avaya, a global provider of business collaboration and communication software and services, through the Avaya DevConnect Select Product Program.
The Select Product Program offers customers a streamlined way to order Avaya-compatible, third-party applications chosen for the powerful capabilities they bring to Avaya's portfolio.
The Calabrio ONE products offered through the program have been compliance-tested for compatibility with Avaya Call Management System and Avaya Aura(R) Application Enablement Services. By integrating with an Avaya platform, Calabrio ONE helps enable organizations to plan, analyze and continuously improve contact center performance to strengthen customer loyalty, increase efficiency, and grow revenue.
Calabrio and other companies participating in the Select Product Program are Technology Partners in the Avaya DevConnect Program – an initiative to develop, market and sell third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
"We are excited to be chosen for the Avaya Select Product Program because it makes it even easier for our Avaya customers to gain access to simple solutions that deliver on their customer service goals faster," said Matt Matsui, vice president of product and marketing for Calabrio. "Smart contact centers today know they need to be more agile to stay ahead. Access to Calabrio software through the Avaya SPP makes that a reality for more customers."
Posted by Veronica Silva Cusi, news correspondent
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Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Thursday, August 7, 2014