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News : Calabrio ONE Recognised as a Leader in G2 Contact Centre Workforce Report

#contactcenterworld, @Calabrio, @g2_telecom

Minneapolis, MN  February 8, 2022 -- Calabrio, a customer experience intelligence company, announced that Calabrio ONE, a workforce engagement management suite, has been named a Leading product based on its high customer satisfaction scores, quality of support and "likeliness to recommend" ratings from real users on G2, the world’s largest tech solutions review site.

Calabrio ONE achieved high satisfaction ratings on the Report for Contact Centre Workforce by receiving positive reviews from verified users. Over 90% of users rated Calabrio ONE 4 out of 5 stars or higher and Calabrio equally earned the highest user adoption rating in the category.

"We care about our customers and their success," said Tom Goodmanson, CEO and president of Calabrio. "That is why we created Calabrio ONE. We understand the challenges and demands contact centres face and the need for flexible technology solutions to help our customers achieve the outcomes that matter most to their business. We are thrilled that the Calabrio ONE suite was named a Leader in the Winter 2022 G2 Report for Contact Centre Workforce Software. We look forward to continuing to innovate and provide the tools and workforce optimisation and engagement technology necessary to improve both the customer and agent experience."

"Rankings on G2 reports are based on data provided to us by real users," said Michael Fauscette, chief research officer, G2. "We are excited to share the achievements of the products ranked on our site because they represent the voice of the user and offer terrific insights to potential buyers around the world."

#contactcenterworld, @Calabrio, @g2_telecom


About Calabrio:
Company LogoThe digital foundation of a customer-centric contact center, the Calabrio ONE suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching. Only Calabrio ONE unites WFO, agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
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About G2, Inc:
Company LogoSince 2000, G2, Inc has provided Contract Negotiation services to Fortune 500 and Global 100 companies across all industries. G2, Inc’s clients are some of the most well-known names in business with telecom infrastructures spanning across the Americas, Europe and Asia Pacific.
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Today's Tip of the Day - Disability Laws

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Published: Wednesday, February 9, 2022

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2024 Buyers Guide Visual Communications

 
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Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


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Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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