Minneapolis, MN, USA, Nov, 2018 -- Calabrio, a provider of customer engagement and analytics software, announced a follow-on investment from KKR to continue its rapid growth and shift to the cloud.
With this investment, Calabrio will continue its focus on providing products and services to customers who increasingly want to avoid on-premises environments in favor of low-resource-intensive cloud deployments.
"As cloud transformation accelerates across every industry and every aspect of the enterprise, the cloud-based contact center is rapidly becoming the model for many innovative and successful organizations," said Tom Goodmanson, president and CEO at Calabrio. "We have seen a rapid shift from on-premises to cloud-based deployments. Having a partner like KKR to back this growth has been a driver of our success."
"Calabrio is taking the world’s contact centers to the cloud," said John Park, Calabrio’s Chairman of the Board and Member at KKR. "The company’s first-to-market WFO cloud offering eases the transition for enterprises and has driven significant global growth. This additional investment by KKR will further Calabrio’s momentum and leadership in the thriving customer engagement and analytics arenas."
Posted by Veronica Silva Cusi, news correspondent
Calabrio, a customer experience intelligence company, enriches human interactions with its analytics-driven workforce engagement management (WEM) suite. In 2019, Calabrio acquired Workforce Management (WFM) vendor Teleopti combining the best of both Teleopti WFM and Calabrio WFM into a single WFM solution fully integrated within the Calabrio ONE suite. The new Calabrio ONE empowers agents and management alike with a smarter approach. Through AI-driven analytics, Calabrio uncovers important customer behaviour, sentiment and reveals vital insights from contact centres worldwide.
KKR & Co. L.P. is an American multinational private equity firm, specializing in leveraged buyouts, headquartered in New York. The firm sponsors and manages private equity investment funds.
Published: Monday, November 19, 2018
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