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News : Calabrio Releases Its Latest Analytics-Fueled Customer Experience Intelligence Suite

#contactcenterworld, @Calabrio

Minneapolis & Orlando, Fla.-- Calabrio, a customer experience intelligence company,  introduced a new version of its Calabrio ONE suite at Enterprise Connect in Orlando, Florida.

Calabrio ONE version 11 reimagines the workforce optimization (WFO) user experience, allowing business users of all backgrounds to intuitively consume and act upon data with less effort and more precision by embedding analytics and business-driven visual discovery into everyday customer experience tools.

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"We are fundamentally changing the way organizations work," said Matt Matsui, chief product officer at Calabrio. "Now everyone—regardless of their experience with analytics—can easily intake multiple streams of data simultaneously and use it to make fast decisions. The new version of Calabrio ONE opens opportunities for improved customer experiences and a more transparent customer journey. We’ve built it upon a new, deeper AI-powered and machine learning framework that sets us up to drive predictive, embedded analytics into everything we do in this release and beyond."

"Data is worthless unless you have the right data and then do something with it,"said Shep Hyken, customer service and experience expert, and chief amazement officer of Shepard Presentations. "The increased ability to mine data from different sources, and the ease in obtaining it can be a game-changer for any company that figures out how to use it properly; which is to give the customer a better experience. The innovative work Calabrio is doing helps organizations quickly pinpoint which data is most relevant and useful, then put it to action to deliver an amazing customer experience."

The transformed Calabrio ONE suite will be generally available in April 2019 and may be deployed in the cloud, on-premises or as a hybrid solution.

#contactcenterworld, @Calabrio


About Calabrio:
Company LogoCalabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.
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Today's Tip of the Day - Why Can’t You Take My Call?

Read today's tip or listen to it on podcast.

Published: Friday, March 22, 2019

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2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

3.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003
 

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