News : Calabrio Opens New Regional Office in Singapore
Minneapolis, MN, US, Feb 2, 2015 -- Calabrio, a provider of contact center workforce optimization (WFO) and analytics software, has formalized its involvement in Asia Pacific with a new regional office in Sun Tech City, Singapore under the leadership of new Calabrio Regional Director Peter Farnsworth. The move strengthens Calabrio’s investment in penetrating the APAC region—where it has been developing a customer base since 2010.
"Calabrio is tremendously excited about the fast-growing APAC market and our growing place within it," said Calabrio CEO Tom Goodmanson. "The addition of Peter Farnsworth and a dedicated presence strengthens Calabrio’s ability to provide Workforce Optimization and Analytics solutions to organizations throughout Asia Pacific.
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Peter Farnsworth, who has more than ten years of Workforce Optimization sales experience in the UK and Singapore, is spearheading Calabrio’s expansion by establishing a sales and technical presence to support the company’s growing APAC partner network.
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More Editorial From Calabrio
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.
Published: Wednesday, February 4, 2015