News : Calabrio Opens New Regional Office in Singapore
Minneapolis, MN, US, Feb 2, 2015 -- Calabrio, a provider of contact center workforce optimization (WFO) and analytics software, has formalized its involvement in Asia Pacific with a new regional office in Sun Tech City, Singapore under the leadership of new Calabrio Regional Director Peter Farnsworth. The move strengthens Calabrio’s investment in penetrating the APAC region—where it has been developing a customer base since 2010.
"Calabrio is tremendously excited about the fast-growing APAC market and our growing place within it," said Calabrio CEO Tom Goodmanson. "The addition of Peter Farnsworth and a dedicated presence strengthens Calabrio’s ability to provide Workforce Optimization and Analytics solutions to organizations throughout Asia Pacific.
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Peter Farnsworth, who has more than ten years of Workforce Optimization sales experience in the UK and Singapore, is spearheading Calabrio’s expansion by establishing a sales and technical presence to support the company’s growing APAC partner network.
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Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives.
Published: Wednesday, February 4, 2015