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News : Calibrus Call Center Services Launches Authentication and Verification Services
Tempe, Ariz. , June 11, 2014 -- Calibrus Call Center Services, Inc. ("Calibrus" ) is pleased to announce that it has formally launched its Energy Authentication and Verification (EAV) service. EAV is specifically designed to serve the energy and utility industry on a nationwide scale with account origination, authentication and transfer services, which is an enhancement to traditional Third Party Verification (TPV) services for new client on-boarding and ongoing customer retention.
Energy Authentication and Verification (EAV) services provide a comprehensive data authentication process that identifies potential fraudulent account activity while scoring critical customer data elements against verified data sources. Available by using a live operator, an automated IVR, or a combination of both, EAV services record each call, verifies and validates the account holder, and confirms the account integrity is correct and can be safely transferred to the new energy utility provider. Not only does it help to improve the customer’s experience and safeguards against fraud, it helps to minimize customer and revenue loss and proactively displaces potential regulatory issues as one of the most trusted energy account origination and management solutions in the marketplace," commented Gary Moulton, the Company’s President.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Just Record Your Agents
Calibrus was founded in 1999, and currently services Fortune 50 companies, startups, and small to mid-sized businesses, delivering customized outbound and inbound call center, third-party verification (TPV) services, and energy authentication and verification (EAV) services. Its full suite of solutions includes lead generation, reservation and appointment setting, sales subscriptions, complaint resolution, collections, contact center, billing support, and IT helpdesk Tier I and Tier II support. The Company services national client requirements from its headquarters in Tempe, Arizona.
Published: Thursday, June 12, 2014