Chicago, IL, USA, Aug 31, 2018 -- BlackBeltHelpannounced that the California State University (CSU) has selected BlackBeltHelp’s After-Hours IT help desk and LMS solutions. CSU campuses will have the opportunity to use BlackBeltHelp’s IT help desk and LMS solutions, providing enhanced levels of IT support for students/end-users.
Under a Master Enabling Agreement (MEA), CSU campuses can engage BlackBeltHelp to optimize existing IT infrastructure and further strengthen IT framework. BlackBeltHelp’s customer service agents will tend to end-users’ issues and ensure their timely resolution. Working as an extension of the CSU team, BlackBeltHelp will ensure that someone is always available to address the problems its end-users encounter.
Posted by Veronica Silva Cusi, news correspondent
BlackBeltHelp is a 100% higher-education focused, OneStop Support provider. We provide a positive support experience to approx. 4 million students every year by leveraging innovative technologies like Artificial Intelligence, Robotic Process Automation, Analytics
Published: Wednesday, September 5, 2018
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
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|3.)||Lieber & Associates|
Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.
Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.
Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
Call recording solution fully integrate to all main pbx solutions.
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