News : Call Active Told Sacked Workers of Company Collapse with 15 Minutes Notice
Melbourne, Australia, Dec 11, 2015 -- Angry and confused staff demanded their pay after the director of a call centre company that supplied services to Coles, Pizza Hut and Metricon told them they would be sacked.
A Herald Sun investigation has uncovered a transcript of audio of the moment that Call Active director Richard Allan broke the news, less than 15 minutes before the close of business on a Friday.
"Are you serious? Where’s our money? That’s why they put the Christmas party off for so long," staff said.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
Mr Allan told staff they were dismissed with immediate effect, leaving them short of three weeks’ pay, as well as 15 months of superannuation.
"The doors are going to close straight away and that means that unfortunately everyone in this room is dismissed immediately," he said.
"I’ve spoken with clients, so far HICAPS, Coles and Honda and they’re going to look at taking the staff across and doing the best they can do."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Play Your Agents Their Calls
More Editorial From CallActive
For nearly four decades, CallActive has been successfully partnering with Australian and international companies, creating fully integrated customer experience solutions.
Published: Monday, December 14, 2015
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.