Login to Chat
YES PLEASEI want this offer
NO ThanksSkip this offer
Northamptonshire, England, April, 2019 -- The promise from Northamptonshire police comes as the force aims to answer all 101 calls within 60 seconds. It will then prioritise them according to the level of threat, harm and risk.
Once the call has been assessed, the caller may be offered a call back option to prevent callers waiting for long periods on the phone.
"Every year, we take hundreds of thousands of calls into the control room. Not all of these are emergencies and not all of these require an immediate police response. Inevitably what happens is that the queue builds up because everyone is trying to call one central call centre. This can lead to long wait times. We're hoping that this campaign and pledge will better inform people of how long they can expect to wait when they call us and prompt people to think about whether they need to make that call or if it's something that they can do online at their own convenience." – SUPT ASH TUCKLEY, NORTHAMPTONSHIRE POLICE
The new campaign aims to also raise awareness about how 101 calls are dealt with and why some may take longer to resolve.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itv.com
About Northamptonshire Police:
The Northamptonshire Police Force Communications Centre (FCC) is the public access point for police services in the region averaging 40,000 calls/month. There are:
~ 4 operational units
~ 7 support units
~ Management team
The services Provided are:
~ Phone (999 and non-emergency)
~ Disability Line
~ Dedicated Watch Lines (Farm watch, pub watch, neighbourhood watch).
~ Priority lines for Ambulance and Fire services.
~ SMS
~ Email
~ Typetalk Texting
~ Postal communications
We cover:
~ Approximately 678,300 citizens (2007) across 913 square miles.
~ Over 40 areas falling into the bottom 20% deprived in the country
Published: Friday, April 26, 2019
| 1.) |  CardBoard CardBoard: Real-time data, shows the most important KPI’s in your Contact Center. Built for data | Designed for business | Empowers teams   |
| 4.) |  CallFinder speech analytics CallFinder® is a leading provider of cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription technology with sentiment analysis. Our easy-to-use solution is designed to help businesses and contact centers automate quality monitoring to improve agent performance and provide a superior customer experience. With CallFinder, you get… 100% visibility into agent-customer interactions 100% monitoring of interactions, up from only 5-10% Scalability of QA reviews with the same size QA team CallFinder isn’t just your average speech analytics provider. When you work with us, you get unparalleled, continuous support through our MyAnalyst managed client servic... (read more) PH: 800-639-1700  |
| 5.) |  CCube for Business Intelligence CCube by Comsys is a business intelligence application, developed for enterprise contact centers. It delivers powerful, and dynamic reporting that enable managers to gain insight into their business. CCube is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect... (read more) PH: +302109241486  |
| 7.) |  Daisee Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-... (read more) PH: +61404697151 |
| 8.) |  DialogAnalytics™ Powered by AI, DialogTech’s DialogAnalytics analyzes conversations to provide marketing and sales teams a wealth of insights for smarter optimizations. With the power of conversation intelligence, you can learn which channels, ads, keywords, and webpages drive the best sales calls, if the caller converted, and more. AI analyzes how calls are handled at locations and call centers to detect issues that negatively impact ROI. See what percentage of calls go unanswered and who is best (and worst) at converting callers to appointments and customers. Get email alerts when phone leads are mishandled at locations so those leads can be called back right away. With DialogAnalytics, you can get a... (read more)  |
| 9.) |  eGain Analytics eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. 1. Operational Analytics™ empowers the business to measure and manage the call center directly and without IT involvement. 2. Knowledge Analytics™ provides insight for eGain’s knowledge and AI applications. 3. Digital Analytics™ measures contact center performance within eGain’s digital channel applications. 4. Journey Analytics™ captures customer behavior on the website—identify the churn points and cre... (read more) |
 | 7 |
 11417 | Share |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
