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News : Call Back Option for 101 to be Offered by Northamptonshire Police
Northamptonshire, England, April, 2019 -- The promise from Northamptonshire police comes as the force aims to answer all 101 calls within 60 seconds. It will then prioritise them according to the level of threat, harm and risk.
Once the call has been assessed, the caller may be offered a call back option to prevent callers waiting for long periods on the phone.
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"Every year, we take hundreds of thousands of calls into the control room. Not all of these are emergencies and not all of these require an immediate police response. Inevitably what happens is that the queue builds up because everyone is trying to call one central call centre. This can lead to long wait times. We're hoping that this campaign and pledge will better inform people of how long they can expect to wait when they call us and prompt people to think about whether they need to make that call or if it's something that they can do online at their own convenience." – SUPT ASH TUCKLEY, NORTHAMPTONSHIRE POLICE
The new campaign aims to also raise awareness about how 101 calls are dealt with and why some may take longer to resolve.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itv.com
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About Northamptonshire Police:
The Northamptonshire Police Force Communications Centre (FCC) is the public access point for police services in the region averaging 40,000 calls/month. There are:
~ 4 operational units
~ 7 support units
~ Management team
The services Provided are:
~ Phone (999 and non-emergency)
~ Disability Line
~ Dedicated Watch Lines (Farm watch, pub watch, neighbourhood watch).
~ Priority lines for Ambulance and Fire services.
~ SMS
~ Email
~ Typetalk Texting
~ Postal communications
We cover:
~ Approximately 678,300 citizens (2007) across 913 square miles.
~ Over 40 areas falling into the bottom 20% deprived in the country
Published: Friday, April 26, 2019
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