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News : Call Back Option for 101 to be Offered by Northamptonshire Police

#contactcenterworld

Northamptonshire, England, April, 2019 -- The promise from Northamptonshire police comes as the force aims to answer all 101 calls within 60 seconds. It will then prioritise them according to the level of threat, harm and risk.

Once the call has been assessed, the caller may be offered a call back option to prevent callers waiting for long periods on the phone.

"Every year, we take hundreds of thousands of calls into the control room. Not all of these are emergencies and not all of these require an immediate police response. Inevitably what happens is that the queue builds up because everyone is trying to call one central call centre. This can lead to long wait times. We're hoping that this campaign and pledge will better inform people of how long they can expect to wait when they call us and prompt people to think about whether they need to make that call or if it's something that they can do online at their own convenience." – SUPT ASH TUCKLEY, NORTHAMPTONSHIRE POLICE

 

The new campaign aims to also raise awareness about how 101 calls are dealt with and why some may take longer to resolve.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent

Source: https://www.itv.com


About Northamptonshire Police:
Company LogoThe Northamptonshire Police Force Communications Centre (FCC) is the public access point for police services in the region averaging 40,000 calls/month. There are: ~ 4 operational units ~ 7 support units ~ Management team The services Provided are: ~ Phone (999 and non-emergency) ~ Disability Line ~ Dedicated Watch Lines (Farm watch, pub watch, neighbourhood watch). ~ Priority lines for Ambulance and Fire services. ~ SMS ~ Email ~ Typetalk Texting ~ Postal communications We cover: ~ Approximately 678,300 citizens (2007) across 913 square miles. ~ Over 40 areas falling into the bottom 20% deprived in the country
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Losing 1 Customer Costs $$$$

Read today's tip or listen to it on podcast.

Published: Friday, April 26, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
PH: 0217991445

4.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)
PH: +44 1983 303011

5.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 

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