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News : Call Center Adding jobs Downtown Grand Forks
Nov 24, 2014 Grand Forks, N.D. -- A Winnipeg, Manitoba-based company could have as many as 100 employees in a downtown Grand Forks building in two years.
KPI Connect launched a call center in early October in the Edgewood Corporate Plaza, located at 322 DeMers Ave. The company is in a temporary location for now, but plans to occupy the third floor of the building, said KPI President Cynthia Selley.
That space could accommodate 70 to 100 employees in the next couple of years, she said.
Selley said KPI chose Grand Forks because of its proximity to Winnipeg and "work culture."
"It’s a dedicated and devoted workforce," she said, acknowledging the consistently low unemployment levels. "It’s quality over quantity that we are concerned about."
The company is operating an "inbound/outbound" call center in Grand Forks, focusing on the automotive industry.
"It’s right across the gamut of the automotive industry," Selley said, adding that their current clients are car dealerships, but will branch out into other areas in the future.
Posted by Veronica Silva Cusi, news correspondent
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About KPI Connect Ltd:
KPI connect is an award winning, unified full-featured contact center, providing a diverse array of multi-channel B2B and B2C solutions. Founded in 1994 originally under the Faneuil Group, KPI Connect has delivered on time, on budget and in scope services for more than 17 continuous years, having managed over one billion contacts. Our philosophy is to “Collaborate, Communicate & Connect”. This has been the cornerstone of our business as we aim to become an extension of your organization, continually improving your programs with a consultative approach. With three strategic locations: Canada (Winnipeg Manitoba), USA (San Diego California) and the Caribbean (Barbados), KPI Connect can be your nearshore choice for your process outsourcing needs. We offer skilled agents with multi-lingual capabilities in English French and Spanish, both on premise and remote (Canada & USA offices).
Published: Tuesday, November 25, 2014