News : Call Center Adds 200 Jobs
YOUNGSTOWN, Ohio, Nov 19, 2013 -- A worldwide payment service provider has teamed up with VXI Global Solutions and its local call center to help service their operation.
VXI Global will provide 200 agents at its call center in downtown Youngstown to assist customers using Western Union money transfers and Loyalty Services.
Locally, some workers will be transitioned to serve the new account and new hires will fill the remaining positions.
Steven Sigman, vice president of global operations for Western Union, said the partnership with VXI is "sizeable" for the company in the United States.
"They (VXI Global Solutions) took us to a couple of sites in Ohio and we landed on Youngstown because of the demographics they can provide, the university, things like that to bring the right talent to drive our customer experience," said Sigman.
Posted by Veronica Silva Cusi, news correspondent
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About VXI Global Solutions:
VXI supports multiple types of interactions across multiple channels. Our experience includes product/services inquiries and lead generation, customer care, sales, retention, as well as technical support of hardware/software and other products. In addition we perform application processing, data entry, research & adjustments, early stage collections, fulfillment, and post call surveys. We can assist clients via voice, IVR, chat, email, and text. Specifically our services include the following Business Process Outsourcing • Customer Care • Inbound/ Outbound Sales • Technical Support • Multi-Channel Solutions • Retention and Loyalty Programs • Back office Support Information Technology Outsourcing: • Application Maintenance and Testing • Global Release and Localization • Quality Assurance and Testing • Software Development • Research & Development Operations • Systems Management • Database Analysis • Technical Support • Database Management • Infrastructure Management • Digital Care Services • Software Development • QA / Functional Testing - Interoperability • Globalization
About Western Union:
The Western Union Company is a financial services and communications company based in the United States. Its North American headquarters is in Englewood, Colorado.
Published: Wednesday, November 20, 2013