News : Call Center Agents Call for Shuttle Services, Extra Protection
Manila, Philippines, March, 2017 -- A rally was held by BPO workers who called on employers for extra protection, especially for female workers.
The call for added protection was intensified in the wake of the death of a call center agent in Makati City.
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BPO (Business Process Outsourcing) agents or call center agents appealed for companies to implement better security measures including exclusive shuttle services.
The demostration was held after call center agent, Eleanor Gonzales, was killed by still unknown robbers, as she was on her way to work early morning on Feb. 3.
Women's group Gabriela said Gonzales' death was proof that BPO workers need better security measures due to their irregular work hours.
"Napaka-vulnerable talaga ng kalagayan nila," Gabriela national vice chair Gert Libang said. "Seventy percent ng call center agents natin ay kababaihan. At panggabi nga sila, pang-umaga yung kanilang trabaho. Ngayon, kailangan talaga ng proteksyon sa kanila."
Posted by Veronica Silva Cusi, news correspondent
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Published: Wednesday, March 8, 2017
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