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News : Call Center Closures Will Displace 275 Metro-area Workers
Kansas City, MO, USA, Feb 3, 2015 -- NCO Financial Systems Inc. is shutting down its operations in Kansas City and St. Joseph.
The company, a subsidiary of NCO Group Inc., filed a Worker Adjustment and Retraining Notification Act (WARN) notice, announcing that it will close those offices by March 31. The resulting layoffs will affect 179 employees in Kansas City and 96 in St. Joseph.
The Kansas City Business Journal attempted to reach NCO Financial Systems but was unable to do so.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Expert Global Solutions
About Expert Global Solutions:
Expert Global Solutions (EGS) is a global customer service organization, delivering leading outsourced solutions, for customer and financial care. Serving the world’s leading companies, EGS helps decision-makers delight their customers and deepen brand engagement. With revenues of $1.2B, EGS has over 40,000 employees in more than 70 locations across 11 countries. EGS customer care support services, delivered through voice, text, chat and email, span the customer management experience. From answering product-related questions and technical support, to up-selling and cross-selling, to social care. For financial care, EGS supports critical financial management functions, such as accounts receivable management, revenue cycle management, and order to cash. EGS has deep vertical expertise, with a unique understanding of industry-specific needs, including healthcare, financial services, logistics, online retail, technology, telecommunications and utilities. An award winning company and equal opportunity employer, EGS is committed to delivering an exceptional customer experience, in every interaction.
Published: Thursday, February 5, 2015