News : Call Center Company Alorica Adds 150 Jobs at Topeka Location
Topeka, KS, USA, June 23, 2016 -- Alorica, a company of outsourced call centers, is adding 150 jobs at its Topeka location, spokesman Ken Muche announced Thursday during a brief news conference.
The news comes one year after the Joint Economic Development Organization unanimously agreed to hand Alorica $150,000 in taxpayer funds so it could expand its building at 115 S.W. 29th. By doing so, JEDO lowered its requirements for how many jobs Alorica had to create.
The company said two weeks ago it hoped to add 200 jobs by August. On Thursday, that number was bumped up to 350.
In attendance at the news conference was JEDO member and Mayor Larry Wolgast, who called Thursday "a great day for Topeka."
"Jobs are so important. They are the heartbeat of any city," he said.
Wolgast said in remarks after the news conference that Alorica could have chosen to add 150 jobs at any of its locations across the country but chose Topeka because of the work ethic of Topekans.
Two spokespeople for Alorica declined to say what the salaries of new employees will be. There was no mention of salaries, job titles or benefits in a news release or during the news conference.
The announcement came during a job fair at the call center in south Topeka. Dozens of casually dressed people made a line that stretched outside the building. Bold "NOW HIRING" banners hung on the windows.
Once notified, prospective employees stood at tall tables and spoke with an Alorica interviewer.
The call center provider bills itself as a casual company to work for. Most interviewers were lightly dressed and popular music played in the background during interviews. Muche said Alorica is buying video games and foosball tables for the building.
The first question for applicants hoping to become an Alorica manager was "What was the most exciting thing you heard today?"
Muche announced Thursday the company will partner with the Military Veterans Project, a Topeka-based nonprofit, as it raises money for medical research into post-traumatic stress disorder. He said Alorica will use its phone systems and manpower to solicit donations.
When asked by a reporter, Muche declined to say how much money the company plans to raise.
Melissa Jarboe, founder of the Military Veterans Project, said the charity is partnering with the Mayo Clinic and Johns Hopkins University to increase veterans’ accessibility to brain imaging known as SPECT, or single-photon emission computed tomography.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
More Editorial From Alorica
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe.
Published: Monday, June 27, 2016