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News : Call Center Company Files WARN Notices
Kansas City and Missouri, USA, Feb 5, 2015 -- New details have emerged in NCO Financial Systems Inc.'s layoffs in the Kansas City region. The company filed identical Worker Adjustment and Retraining Notification Act (WARN) notices in Kansas and Missouri.
The notices report the layoffs of 179 employees in the Kansas City metro area; because all the affected employees work from home on both sides of the state line, the WARN notices were filed in both jurisdictions. In addition, layoffs in St. Joseph will affect 96 people, for a regional total of 275.
The layoffs stem from a client that discontinued a program with Expert Global Solutions Inc., the Plano, Texas, parent company of NCO Financial, said Margie Morse, vice president of corporate communications for EGS. Morse declined to identify the client.
Morse stressed that the company will continue to operate its call center in St. Joseph, which employs more than 500 people, to support other programs and clients.
"We realize it's unfortunate about the loss of jobs, but we want to emphasize that we are continuing to be committed to the St. Joseph community and our operations in that location," she said.
Posted by Veronica Silva Cusi, news correspondent
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About Expert Global Solutions:
Expert Global Solutions (EGS) is a global customer service organization, delivering leading outsourced solutions, for customer and financial care. Serving the world’s leading companies, EGS helps decision-makers delight their customers and deepen brand engagement. With revenues of $1.2B, EGS has over 40,000 employees in more than 70 locations across 11 countries. EGS customer care support services, delivered through voice, text, chat and email, span the customer management experience. From answering product-related questions and technical support, to up-selling and cross-selling, to social care. For financial care, EGS supports critical financial management functions, such as accounts receivable management, revenue cycle management, and order to cash. EGS has deep vertical expertise, with a unique understanding of industry-specific needs, including healthcare, financial services, logistics, online retail, technology, telecommunications and utilities. An award winning company and equal opportunity employer, EGS is committed to delivering an exceptional customer experience, in every interaction.
Published: Monday, February 9, 2015