Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Call Center Company Settles Federal Sex Harassment Suit
Los Angeles, CA, Sept 14, 2015 -- A Los Angeles-based international call center company agreed to pay to settle complaints from male and female workers who said they endured sexual harassment that included groping, propositions and an unwanted lap dance.
In a consent decree approved Friday in federal court, VXI Global Solutions settled a federal civil rights lawsuit brought by the U.S. Equal Employment Opportunity Commission on behalf of six women and three men.
Women were groped, propositioned for sex and subjected to lewd comments about their bodies in behavior that dated back five years, the EEOC said. Comments were made about having a threesome with a worker and someone joked about raping a colleague.
At least seven of the employees who complained were fired after being intimidated or disciplined, officials said.
The company, which has employees in the U.S., Asia and Latin America, did not admit wrongdoing in the settlement.
The EEOC said when the suit was filed last year that it was unusual to have sexual harassment directed at both men and women.
Female supervisors made repeated sexual advances toward the men, provided unwanted backrubs and, in one instance, tried to perform a lap dance, the lawsuit said.
When men spurned the attention, their sexual orientation was questioned, the agency said.
A lawyer for the company did not immediately respond to a message seeking comment.
Under the consent decree, the company agreed to revise its policies and procedures regarding sexual harassment and retaliation, and train all employees nationwide. It will also survey employees in Los Angeles, Texas and Ohio offices.
The EEOC will monitor the company for four years to make sure the company complies with the law.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Consultancy Advice
More Editorial From VXI Global Solutions
About VXI Global Solutions:
VXI supports multiple types of interactions across multiple channels. Our experience includes product/services inquiries and lead generation, customer care, sales, retention, as well as technical support of hardware/software and other products. In addition we perform application processing, data entry, research & adjustments, early stage collections, fulfillment, and post call surveys. We can assist clients via voice, IVR, chat, email, and text. Specifically our services include the following Business Process Outsourcing • Customer Care • Inbound/ Outbound Sales • Technical Support • Multi-Channel Solutions • Retention and Loyalty Programs • Back office Support Information Technology Outsourcing: • Application Maintenance and Testing • Global Release and Localization • Quality Assurance and Testing • Software Development • Research & Development Operations • Systems Management • Database Analysis • Technical Support • Database Management • Infrastructure Management • Digital Care Services • Software Development • QA / Functional Testing - Interoperability • Globalization
Published: Thursday, September 17, 2015