News : Call Center Company Settles Federal Sex Harassment Suit
Los Angeles, CA, Sept 14, 2015 -- A Los Angeles-based international call center company agreed to pay to settle complaints from male and female workers who said they endured sexual harassment that included groping, propositions and an unwanted lap dance.
In a consent decree approved Friday in federal court, VXI Global Solutions settled a federal civil rights lawsuit brought by the U.S. Equal Employment Opportunity Commission on behalf of six women and three men.
Women were groped, propositioned for sex and subjected to lewd comments about their bodies in behavior that dated back five years, the EEOC said. Comments were made about having a threesome with a worker and someone joked about raping a colleague.
At least seven of the employees who complained were fired after being intimidated or disciplined, officials said.
The company, which has employees in the U.S., Asia and Latin America, did not admit wrongdoing in the settlement.
The EEOC said when the suit was filed last year that it was unusual to have sexual harassment directed at both men and women.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Female supervisors made repeated sexual advances toward the men, provided unwanted backrubs and, in one instance, tried to perform a lap dance, the lawsuit said.
When men spurned the attention, their sexual orientation was questioned, the agency said.
A lawyer for the company did not immediately respond to a message seeking comment.
Under the consent decree, the company agreed to revise its policies and procedures regarding sexual harassment and retaliation, and train all employees nationwide. It will also survey employees in Los Angeles, Texas and Ohio offices.
The EEOC will monitor the company for four years to make sure the company complies with the law.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Games Trainers Play
More Editorial From VXI Global Solutions
About VXI Global Solutions:
VXI supports multiple types of interactions across multiple channels. Our experience includes product/services inquiries and lead generation, customer care, sales, retention, as well as technical support of hardware/software and other products. In addition we perform application processing, data entry, research & adjustments, early stage collections, fulfillment, and post call surveys. We can assist clients via voice, IVR, chat, email, and text. Specifically our services include the following Business Process Outsourcing • Customer Care • Inbound/ Outbound Sales • Technical Support • Multi-Channel Solutions • Retention and Loyalty Programs • Back office Support Information Technology Outsourcing: • Application Maintenance and Testing • Global Release and Localization • Quality Assurance and Testing • Software Development • Research & Development Operations • Systems Management • Database Analysis • Technical Support • Database Management • Infrastructure Management • Digital Care Services • Software Development • QA / Functional Testing - Interoperability • Globalization
Published: Thursday, September 17, 2015
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...
|Arise Virtual Solutions|
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-ho...