News : Call Center Company Settles Federal Sex Harassment Suit
Los Angeles, CA, Sept 14, 2015 -- A Los Angeles-based international call center company agreed to pay to settle complaints from male and female workers who said they endured sexual harassment that included groping, propositions and an unwanted lap dance.
In a consent decree approved Friday in federal court, VXI Global Solutions settled a federal civil rights lawsuit brought by the U.S. Equal Employment Opportunity Commission on behalf of six women and three men.
Women were groped, propositioned for sex and subjected to lewd comments about their bodies in behavior that dated back five years, the EEOC said. Comments were made about having a threesome with a worker and someone joked about raping a colleague.
At least seven of the employees who complained were fired after being intimidated or disciplined, officials said.
The company, which has employees in the U.S., Asia and Latin America, did not admit wrongdoing in the settlement.
The EEOC said when the suit was filed last year that it was unusual to have sexual harassment directed at both men and women.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Female supervisors made repeated sexual advances toward the men, provided unwanted backrubs and, in one instance, tried to perform a lap dance, the lawsuit said.
When men spurned the attention, their sexual orientation was questioned, the agency said.
A lawyer for the company did not immediately respond to a message seeking comment.
Under the consent decree, the company agreed to revise its policies and procedures regarding sexual harassment and retaliation, and train all employees nationwide. It will also survey employees in Los Angeles, Texas and Ohio offices.
The EEOC will monitor the company for four years to make sure the company complies with the law.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Hide Behind A Tape Player!
More Editorial From VXI Global Solutions
About VXI Global Solutions:
With more than 28,000 employees across 42 delivery centers, VXI Global Solutions is a leader in customer experience management, operations management and digital IT solution. Established in 1998, the company delivers business services and technology solutions tailored for clients to deliver superior customer experience (CX). With a diverse workforce and customer experience centers in North and Latin America, Caribbean, Europe and Asia Pacific, VXI drives high Net Promoter Score (NPS) through its unified digital service strategy, customer management solutions and proprietary productivity/efficiency-enhancing technology platform.
Published: Thursday, September 17, 2015
|Arise Virtual Solutions|
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-ho...
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...