News : Call Center Could Bring 1,500 Jobs to Ohio
Hamilton, OH, USA, July 27, 2015 -- More than 1,500 new jobs and investments are coming to Southwest Ohio, after a state panel awarded tax incentives to global financial services firm Barclays and three other companies on Monday.
The Ohio Tax Credit Authority approved incentives for Barclays Services LLC, DownTime Reduction Inc., Hydrotech Inc. and Process Plus Holdings LLC.
Barclays Services, or Barclaycard, a U.S. division of the United Kingdom-based company, is scouting sites in Southwest Ohio to open a call center, according to regional economic development group REDI Cincinnati. Barclaycard issues Visa and MasterCard credit cards and co-branded credit cards through partnerships.
The new jobs would pay an average salary of about $33,242 and the company would be expected to deliver those jobs by the end of 2018.
REDI has been working with Barclay Services since late 2014 on the project and Monday's tax credit award helps cement the company's location decision, said Kimm Coyner, a managing director at REDI Cincinnati and the group's JobsOhio liaison. Coyner said REDI was told Ohio was competing against an East Coast state for the investment. The Ohio call center would not be a relocation of jobs, but new ones for the company, she said.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
Barclays Services is in lease negotiations for its new space, Coyner said, but she and a company representative declined comment Monday on what locations it could be targeting. It isn't clear when the company will make a location announcement.
"New jobs and capital investment commitments don't happen overnight," Coyner said. "The success we're seeing this year is a culmination of persistence and momentum, and showing companies we as a region are committed to a thriving business ecosystem and bringing the right resources to the table to meet their needs."
The Wilmington, Delaware-based Barclaycard unit named Curt Hess as its interim CEO in June. Barclaycard has customer care centers in Newark, Delaware; Wilton, Maine; and Henderson, Nevada.
DownTime Reduction, a full service maintenance, repair and installation company, plans to add 12 jobs at an average salary of $55,000 as part of an expansion project in Woodlawn. The 35 percent, five-year Job Creation Tax Credit is expected to help retain $446,708 in company payroll, according to the Ohio Tax Credit Authority.
DownTime Reduction and its subsidiary DownTime Rebuild, which acquires and refurbishes older machine tools, is looking to acquire a facility for both operations.
West Chester Township-based Hydrotech launched a project Friday to add 23,000 square feet of space to its headquarters at 10052 Commerce Park Drive. Hydrotech, a fluid power and motion automation systems provider, plans to add 10 people by year's end to its staff of 85 people. The capital investment would be worth nearly $3.4 million with the project, according to REDI Cincinnati.
Process Plus Holdings, a Forest Park-based engineering and architecture firm, could add 25 new jobs in an expansion project. Process Plus has not announced a location for its project, but would likely upgrade its existing facility or move to a new leased location.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Think About Demotivating Your Staff
More Editorial From Barclays
Barclays is a financial services group, with a significant international presence in Europe, the USA, Africa and Asia. It engages primarily in banking, investment banking, and investment management. It has been involved in banking for over 300 years; operates in more than 60 countries; and employs more than 110,000 permanent colleagues (including 32,500 at Absa).
Published: Wednesday, July 29, 2015
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.