News : Peter Elliot Joins The Taylor Reach Group
Toronto, ON, Canada, March 12, 2015 -- Mr. Colin Taylor, The CEO and Chief Chaos Officer of The Taylor Reach Group, Inc. announces that Peter Elliot has joined the call/contact center consulting and customer service consulting firm effective immediately.
Peter brings over 30 years customer service experience to the Taylor Reach Group. Peter has been responsible for both delivering support directly to customers and in Operations Management for IT companies including Unisys, Amdahl and EMC Corp.
Most recently as Director of Service Planning for EMC Corp’s Global Services division, Peter led projects to measure customer satisfaction, and was a company expert in preventative processes designed to correct known product issues before customers experienced them.
"We are excited to have Peter on board, spearheading our European presence," said Taylor, "His passion and expertise for data analysis and analytics to deliver superior customer satisfaction, will enhance the services we offer today to all of our clients."
Peter holds management qualifications from institutions including the Irish Management Institute in Dublin, the IMD business school in Lucerne, Switzerland, and Babson College in Massachusetts. He is also ITIL and Lean Six Sigma certified.
Peter is based in Cork Ireland and will service and support Taylor Reach clients in Ireland the UK and Europe.
Posted by Veronica Silva Cusi, news correspondent
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About The Taylor Reach Group:
A call/contact center consultancy, with 3 offices globally, takes a ‘hands-on’ holistic approach to improving customer interaction and call/contact center strategies. We examine every aspect of your customer facing call/contact center interaction process. 150+ years of award winning industry experience. We understand the ‘thousands of moving parts’ in every center and appreciate that the contact center is the single most influential element in delivering an effective customer experience. We deliver proven results, driving operational innovation. 14,000+ agent desktops globally employ TRG designed operational models.
Published: Friday, March 13, 2015