News : Peter Elliot Joins The Taylor Reach Group
Toronto, ON, Canada, March 12, 2015 -- Mr. Colin Taylor, The CEO and Chief Chaos Officer of The Taylor Reach Group, Inc. announces that Peter Elliot has joined the call/contact center consulting and customer service consulting firm effective immediately.
Peter brings over 30 years customer service experience to the Taylor Reach Group. Peter has been responsible for both delivering support directly to customers and in Operations Management for IT companies including Unisys, Amdahl and EMC Corp.
Most recently as Director of Service Planning for EMC Corp’s Global Services division, Peter led projects to measure customer satisfaction, and was a company expert in preventative processes designed to correct known product issues before customers experienced them.
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"We are excited to have Peter on board, spearheading our European presence," said Taylor, "His passion and expertise for data analysis and analytics to deliver superior customer satisfaction, will enhance the services we offer today to all of our clients."
Peter holds management qualifications from institutions including the Irish Management Institute in Dublin, the IMD business school in Lucerne, Switzerland, and Babson College in Massachusetts. He is also ITIL and Lean Six Sigma certified.
Peter is based in Cork Ireland and will service and support Taylor Reach clients in Ireland the UK and Europe.
Posted by Veronica Silva Cusi, news correspondent
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About The Taylor Reach Group:
The Taylor Reach Group is a call center and contact center consultants specializing in customer experience consulting and call and contact center consulting, management, performance, technologies, site selection, tools and assessments. All we do is customer experience and contact center consulting: strategic and tactical. Our contact center and customer experience consultants have helped management in hundreds of contact centers and organizations achieve – and exceed – their business goals.
Published: Friday, March 13, 2015