News : Call Center Delays Layoffs

#contactcenterworld, @Concentrix

Watertown, NY, USA, March, 2019 -- The first round of layoffs at downtown Watertown's call center will be delayed by a month.

According to a document from the company, Concentrix's plans to lay off 114 employees April 30 has now been pushed back a month to May 31.

The change is because of "the needs of the client."

Concentrix announced two rounds of layoffs affecting half of its 500 person workforce in February due to losing contracts, but said it was working to find new business.

#contactcenterworld, @Concentrix
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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.wwnytv.com

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About Concentrix:
Company LogoConcentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.
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Published: Monday, March 18, 2019

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