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EXECUTIVE MEMBER
Diana Syahriyanti
Contact Center Departement Head
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Vishala Raman
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News : Call Center Flooded with 11,704 Reports: Majority on Electricity Problems

#contactcenterworld

Kiwait City, Kuwait, June 10, 2024 - The electrical load index has maintained high levels since the onset of the peak season at the start of this month, although it has slightly decreased from the peak of 16 thousand megawatts as temperatures soared to 46 degrees Celsius yesterday, with the index hovering around 15,300 megawatts, reported Al-Rai newspaper.

In response to this surge in demand, the Unified Communications Center of the Ministry of Electricity and Water has been inundated with reports of power outages in various areas. Head of the Unified Communications Department, Muhammad Al-Azmi, confirmed that since the beginning of June, coinciding with the notable temperature rise, the center has been operating round-the-clock to handle reports and inquiries, ensuring optimal customer service.

Al-Azmi revealed that the center received a total of 11,704 reports, with 10,339 pertaining to electricity and 1,365 concerning water issues, signaling a predominance of electricity-related reports due to the scorching weather conditions.

He emphasized the importance of adhering to safety protocols when dealing with electricity to prevent accidents, particularly in households with young children. Safety measures include keeping electrical cords out of reach, avoiding placing appliances near water sources, refraining from overloading electrical outlets, and ensuring regular maintenance and inspection of appliances.

Encouraging prudent consumption, Al-Azmi urged residents to use electricity and water sparingly and heed awareness advice. He reiterated the Ministry of Electricity, Water, and Renewable Energy’s readiness to address emergencies, urging citizens and residents to report any issues promptly through the 152 hotline or the mew152 application, available for download on smart devices.

Upon receiving reports, the center categorizes and forwards them to emergency response teams, who promptly undertake necessary repairs to restore services as swiftly as possible.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.arabtimesonline.com


Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Wednesday, June 12, 2024

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2024 Buyers Guide Help Desk Software

 
1.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

2.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
 

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