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News : Call Center for Unemployment Claims Hits Summer Peak Period

#contactcenterworld
Providence, RI, USA, July 5, 2016 -- The Rhode Island labor department is warning people filing unemployment claims that this is one of the busiest times of the year for its call center.

The Department of Labor and Training says claims filed by bus drivers, substitute teachers and school food-service workers increased substantially when the schoolyear ended.

The department says it expects to receive 5,000 claims during its peak summer period.

The department recommends filing online instead of calling and gathering all relevant information before doing so.

It also recommends keeping handy the confirmation number that’s provided after filing a claim, to quickly locate and check the claim’s status later.

Mondays and Tuesdays are the call center’s busiest days, while Thursdays and Fridays are the least busy.

The center does not take calls on Wednesdays.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.630wpro.com