News : Call Center Gamification and Productivity Software Provider Releases Android Leaderboard App
South Burlington,VT, USA, Nov 16, 2016 -- FidoTrack Gamification LLC Chief Executive Officer Brett Brosseau announced the release of FidoTrack Leaderboard available in the Amazon App Store for FireTV. FidoTrack Leaderboard is a light-weight application that allows for leaderboard presentation without bulky or expensive hardware.
"One of the most significant investments Call Center leaders make today is their Agent Workforce. However, of equal significance is their Agent Activity and Call Productivity technology – FidoTrack drives the return on both," said Brett Brosseau, CEO of FidoTrack. "Modern Call Center leaders use our Gamification Software to make Speech Analytics, CRM data, and Telephony data actionable. By making this data actionable Call Centers realize a tremendous increase in agent engagement which spurns real long-term behavior improvement in areas that align with a Company’s goal."
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Posted by Veronica Silva Cusi, news correspondent
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Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions since 1989. Noble is the technology vendor of choice for tens of thousands of agents at 4,000+ client sites worldwide.
Published: Monday, November 21, 2016
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