South Burlington,VT, USA, Nov 16, 2016 -- FidoTrack Gamification LLC Chief Executive Officer Brett Brosseau announced the release of FidoTrack Leaderboard available in the Amazon App Store for FireTV. FidoTrack Leaderboard is a light-weight application that allows for leaderboard presentation without bulky or expensive hardware.
"One of the most significant investments Call Center leaders make today is their Agent Workforce. However, of equal significance is their Agent Activity and Call Productivity technology – FidoTrack drives the return on both," said Brett Brosseau, CEO of FidoTrack. "Modern Call Center leaders use our Gamification Software to make Speech Analytics, CRM data, and Telephony data actionable. By making this data actionable Call Centers realize a tremendous increase in agent engagement which spurns real long-term behavior improvement in areas that align with a Company’s goal."
Posted by Veronica Silva Cusi, news correspondent
About Noble Systems:
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions for more than 30 years.
Published: Monday, November 21, 2016
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.