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News : Call Center in Jonesboro to Close in May
Jonesboro, Feb 12, 2014 -- A call center in Jonesboro is again closing its doors and laying off employees.
StarTek said Tuesday that 125 people will lose their jobs as the facility shuts down completely on May 12. Company marketing director Rosemary Hanratty says the Jonesboro call center performed well, but that StarTek decided to close it as part of a "strategic business decision."
StarTek previously ceased operations in northeast Arkansas in April 2012, but reopened several months later.
Hanratty told The Jonesboro Sun the company has no current plans to possibly reopen again in Jonesboro.
The call center provided customer support for various industries.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Where Is The Problem?
More Editorial From StarTek
StarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients. StarTek’s suite of solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and more. We offer clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support. Headquartered in Denver, Colorado, StarTek has delivery centers onshore, near shore, offshore and virtually through its StarTek@Home workforce.
Published: Friday, February 14, 2014