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News : Call Center in Moore to Close
Jan 7, 2014 -- The Ohio-based customer service provider Convergys will close its Moore call center March 10, laying off up to 375 workers.
Call center employees received layoff notices, to comply with federal law that requires some large employers give workers at least 60 days notice of an impending mass layoff.
The call center, housed in a leased former Walmart off Interstate 35 north of SW 19 Street in Moore, is scheduled to be torn down to make way for a new Sam's Club, said Deidre Ebrey, director of economic development for the city of Moore.
"Of course, it's sad to lose jobs, but the new Sam's Club will bring in just as many jobs if not even more," Ebrey said.
Convergys decided to close the Moore call center because the investor group that owns the building did not give the company the option to renew its lease, said Brooke Beiting, a spokeswoman for the company.
The property now is under contract to Sam's Club, Ebrey said.
Beiting said Moore call center workers will have the opportunity to reapply for jobs to work from home fielding customer service calls for Convergys.
"The business from the Moore location will be consolidated to other Convergys locations, and that includes our work-at-home program," she said. The company will also provide outplacement services to affected workers in Moore, including help with their resumes, Beiting said.
Posted by Veronica Silva Cusi, news correspondent
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Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 130,000-strong in 33 countries around the world.
Published: Friday, January 10, 2014