News : Call Center in Moore to Close
Jan 7, 2014 -- The Ohio-based customer service provider Convergys will close its Moore call center March 10, laying off up to 375 workers.
Call center employees received layoff notices, to comply with federal law that requires some large employers give workers at least 60 days notice of an impending mass layoff.
The call center, housed in a leased former Walmart off Interstate 35 north of SW 19 Street in Moore, is scheduled to be torn down to make way for a new Sam's Club, said Deidre Ebrey, director of economic development for the city of Moore.
"Of course, it's sad to lose jobs, but the new Sam's Club will bring in just as many jobs if not even more," Ebrey said.
Convergys decided to close the Moore call center because the investor group that owns the building did not give the company the option to renew its lease, said Brooke Beiting, a spokeswoman for the company.
The property now is under contract to Sam's Club, Ebrey said.
Beiting said Moore call center workers will have the opportunity to reapply for jobs to work from home fielding customer service calls for Convergys.
"The business from the Moore location will be consolidated to other Convergys locations, and that includes our work-at-home program," she said. The company will also provide outplacement services to affected workers in Moore, including help with their resumes, Beiting said.
Posted by Veronica Silva Cusi, news correspondent
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Headquartered in Atlanta, Convergent is a business process outsourcing, revenue cycle and receivables management companies, with fourteen North American operating centers across all four time zones. The company has more than sixty years of history serving a diverse industry customer base, including contact center solutions, receivables management outsourcing, commercial receivables management and healthcare revenue cycle management. Convergent empowers its clients with an innovative combination of an adaptable workflow engine, technology-enabled operations, next-generation analytics and professional services to deliver superior financial performance and high levels of client and consumer satisfaction.
Published: Friday, January 10, 2014