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News : Call Center in Place for Grays Harbor Residents to Ask Questions about COVID-19

#contactcenterworld

Grays Harbor, WA, USA, March 25, 2020 -- Grays Harbor Public Health and Grays Harbor 911 want to remind residents that 911 should be used when you have an emergency and need law enforcement, the fire department or EMS to respond to you.

Grays Harbor 911 should not be used to ask questions or get information concerning COVID-19.

"When you call 911 for non-emergency reasons you are impacting their ability to quickly assist people experiencing an emergency," said Karolyn Holden, Director. "Please do not call 911 when you have general questions regarding COVID-19. We have specific resources set up to provide information about COVID-19 to our community."

Grays Harbor Public Health has opened a call center at 360-964-1850 to help residents of Grays Harbor get answers to questions about COVID-19.

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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....CONTENT CONTINUED BELOW

The call center is staffed 8:30am- 4:00pm Monday through Friday. Residents can also email their questions.

If you have specific medical questions or are having symptoms that you think are related to COVID-19, contact your medical provider.

Both Grays Harbor hospitals have triage lines staffed by medical professionals.

The Grays Harbor Community Hospital nursing triage line is 360-537-5100; Summit Pacific Medical Center’s nursing triage line is 360-346-2222.

The Washington Department of Health has an information line for general information at (800) 525-0127. This phone line is staffed 6am – 10pm, seven days a week.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.kxro.com


Today's Tip of the Day - Impacts Of Technology

Read today's tip or listen to it on podcast.

Published: Friday, March 27, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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