News : Call Center Operator to Eliminate 280 Jobs in Louisville
Louisville, KY, USA, March, 2016 -- Firstsource Group USA Inc. plans to cut about 280 jobs in Louisville within the next 60 days in response to one of its clients downsizing operations.
Amy Fathers, senior vice president of public relations firm Prosek Partners, which represents Firstsource, confirmed the layoffs.
The layoffs impact the company's call center at 5111 Commerce Crossings Drive, which provides outsourced management and business services to telecommunications and media companies, including data-processing, business-consulting and debt-collection services.
The facility is fairly new for Firstsource, an India-based firm. We reported in 2014 that Firstsource chose the 44,000-square-foot facility on Commerce Crossings Drive as part of an expansion of services in Louisville.
The company initially brought 300 jobs to Louisville with the expansion but announced it was adding another 250 jobs in May 2015 to serve one of its telecommunications clients, which was never identified. Firstsource already had more than 200 employees in Louisville when the Commerce Crossing facility was established.
Fathers said she could not disclose the identity of the Firstsource client that is strategically downsizing. She said Firstsource, the parent company of Firstsource Group USA, plans to retain about 500 employees at the facility.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"Firstsource remains a committed and ambitious employer in Louisville and plans to continue to grow our successful health care companies in the city that are not affected by this downsizing, Firstsource Solutions USA LLC and Firstsource Transaction Services LLC," Fathers said in the e-mail.
Fathers said Firstsource leadership has communicated the layoffs to its affected employees and will assist them with transition support into new employment. The state also has been notified of the layoffs, according to a post on the Kentucky Career Center website.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Measuring Performance
Published: Monday, March 21, 2016
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.