News : Call Center Outsourcing Company Purchases Remaining Greenwood Hall Assets
Myrtle Beach, SC, USA, Dec, 2017 -- The 50 workers that were left unemployed by the Greenwood Hall Center on Friday December 15 received confirmation via email that they would not be getting their final paychecks due to a lack of leftover cash.
Gary Pudles, CEO of the call center outsourcing company Answernet sent four documents to the former employees, one of them being an apology. In a phone call with News 13, on Thursday Pudles explained that the workers "have a right to know what is going on".
"The company has no more employees and no cash to pay its payroll obligations. Unfortunately all of the assets were foreclosed on by the company’s lender and sold."
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
One of the other documents sent to former employees was titled ‘What happened at Greenwood Hall’ which provided a timeline of when CEO Gary Pudles first considered getting involved with the company before the center in Bryan, Texas closed. The other documents were for the remaining Greenwood Hall clients stemming out of the call center in Pheonix, which is now owned by Answernet.
In October, Horry County leaders agreed to allow Greenwood Hall an exception to be eligible for an incentive package although the company only planned to invest $1.4 million into the county, and typically a company needs to invest at least $2.5 million or more.
The CEO for Myrtle Beach Regional Economic Development Corporation, Josh Kay said they had confidence in the company because of their new leadership with CEO Bill Bradfield, even despite the financial red flags in their past. He said the corporation doesn’t have a standard vetting process and instead they decide what companies to allow to come into this area on a circumstantial basis, considering the unique factors for each company.
News 13 reached out to the Horry County Council for a comment on this and no calls were returned.
"We walked through their past but also their future looking at contracts, looking at what their projections were about reducing expenditures over a certain period of time and as long as those contracts stayed in place expenditures would go down and profitability would go up and so we felt very comfortable with where they were going." Kay said.
SC Works helped to recruit 48 out of the nearly 60 employees with Greenwood Hall, and now they are working with them again to help find work. Kay said the corporation has also been referring other former employees to SC Works as well.
"Yeah unfortunately we have not been in contact with anybody from Greenwood Hall we haven’t been able to get a response and so our main focus is on the former employees and make sure they have gainful employment, long term employment." Kay said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Getting The Training Underway
More Editorial From AnswerNet
The AnswerNet Network is a telemessaging call center business and a provider of outsourced contact center and fulfillment services. On a combined basis, the AnswerNet Network centers have an average experience level of over 30 years each in the telemessaging business.
Published: Friday, December 29, 2017
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...