News : Call Center Plans to Cut 251 Pueblo Workers by Spring
Pueblo, CO, US, Jan 28, 2015 -- Citing "unforeseen business circumstances", iQor says it will lay off more than 250 people at its Pueblo call center by March.
iQor, 317 N. Main Street, was formerly known as RMS, according to the Pueblo Chieftain.
The paper reports that iQor purchased RMS in 2010. The call center employed 500 people at the time of the sale and added 250 additional workers shortly after, according to the Chieftain.
In a letter to the Colorado Department of Labor and Employment, iQor says it anticipates the layoffs will be permanent.
Posted by Veronica Silva Cusi, news correspondent
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iQor is a global provider of business process outsourcing and product support services with 32,000 employees in 17 countries. We partner with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics and analytics platforms enable us to measure, monitor and analyze brand interactions, improve business processes and find operational efficiencies that lead to superior outcomes for our partners across the customer and product lifecycles.
Published: Friday, January 30, 2015