News : Call Center Plans to Open on Chad Drive Next Month
Eugene, OR, Feb 4, 2015 -- A company headquartered in Mumbai, India, hopes to open a call center in the Chambers Media Center building on Chad Drive in northeast Eugene next month, employing 350 people or more.
Firstsource Solutions is already looking for workers. Notices posted in the past few days on job websites show the company is looking for call center supervisors, customer service representatives, training managers, IT engineers and other positions.
The city of Eugene in December approved a building permit for Chambers Communications, the owner of the Chad Drive building, to renovate part of the building for a call center operation.
City and economic development officials had previously discussed the call center plan, but declined to name the company. So Firstsource’s job postings are the first time its identity has been made public.
The city had been in talks with at least three call center companies about setting up shop in the building, according to John Lively, a state lawmaker from Springfield and interim head of Lane Metro Partnership.
Lively said he spoke to a consultant working with Firstsource last Friday, who said they hope to open the call center in March.
"They’re behind their original schedule," Lively said. "Part of (Firstsource’s) timeline depends on when the space is available."
Company officials in India and a satellite office in Kentucky didn’t immediately respond to requests for comment. A Chambers official didn’t return a phone call.
Firstsource appears to have considered at least one other building in Lane County. Three company officials toured the former Waremart grocery store on the corner of Centennial and Mohawk boulevards in Springfield last May before committing to the Chad Drive building.
Workers have been remodeling part of the Chambers Media Center’s 60,000-square-foot main building for months. Chambers officials have applied for permits to demolish walls inside the building, install new heating and air conditioning and fire alarms since August.
It’s uncertain how much of the building the call center plans to occupy.
"From the last conversations I had with Firstsource, they’re looking to start at 350 jobs," Lively said, although the call center likely will open before all those positions are filled.
"At some point they think they could grow to around 700 (employees)," Lively added.
Many call center jobs only require a high school diploma and some experience in customer service.
Posted by Veronica Silva Cusi, news correspondent
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About Firstsource Solutions:
Firstsource employs nearly 27,000 worldwide at 46 centers in the U.S., United Kingdom, India, the Philippines and Sri Lanka, serving more than 100 clients in the banking, insurance, health care, media and telecommunications industries, including 21 companies in the Fortune 500.
Published: Friday, February 6, 2015