News : Call Center Program Adds Jobs for Visually Impaired
July 23, 2014 -- Orlando-based Lighthouse Works! is expecting to add 150 jobs, over three years, for the visually impaired, thanks to a new partnership with a business outsourcing company.
Lighthouse Works lines up employment for visually impaired people with the nonprofit Lighthouse Central Florida. It has its own call-center operations.
Its new partnership is with Fort Lauderdale-based Talk2Rep, an outsourcing provider that specializes call center management. Talk2Rep has been expanding its work-from-home programs for its employees over a wider geographic area.
The partnership, called 4Sight360, will increase the capacity of Lighthouse Works’ call center.
Lee Nasehi, president and CEO of Lighthouse Central Florida said the new partnership will help combat unemployment among the visually impaired, which is usually higher than other classes of disabled people.
Call center agents employed by Lighthouse Works currently provide support services to the health care, hospitality, financial investment and environmental services industries. They use adaptive technology, like screen readers and text magnification software.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Be Flexible And Generous
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Headquartered in Tamarac, Florida, Talk2Rep is a leading call center and contact management services provider. Formed by former AT&T Call Center executives, Talk2Rep offers fully integrated high quality contact management services for government agencies and multiple vertical industries such as a Healthcare, Financial, Retail, Insurance, Technology, Travel and Telecommunications. Talk2Rep provides services to some of the largest companies in the world with inbound and outbound telemarketing and customer services, live web site chat, data collection and market research.
About Lighthouse Works!:
Lighthouse Works is a social enterprise non-profit, which means our businesses exist to forward and fund our mission of living, learning and earning with vision loss. Through our wide range of businesses, we are able to provide job training, employment and career opportunities for the advancement of people who are blind and visually impaired.
Published: Friday, July 25, 2014
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