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News : Call Center Studio & Google Migrate Call Centers to Remote Work Amidst COVID-19 Crisis

#contactcenterworld, @CallStudio

Austin, TX, USA, April 10, 2020 -- Within the last five days, 35 companies encompassing 3000 call center agents have been able to work from home using Call Center Studio. The company estimates that by the start of next week 30 more companies will join Call Center Studio, with a total at-home-user estimate of 6,500 agents.

"Call Center Studio," a call center platform running on Google's App Engine announced the Google-backed funding program to fight the COVID-19 threat. Funding for 200-1000 seat range operations will be offered for a limited period to all purchasers of Call Center Studio, allowing agents to work from home.

Call Center Studio has also offered to provide free support to health-care institutions battling the COVID-19 virus. For all health-care call centers that purchase Call Center Studio, the first 3 months of service will be free of charge.

#contactcenterworld, @CallStudio

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.pr.com


About Call Center Studio:
Company LogoCall Center Studio is the world’s first call center built on Google, is one of the most full-featured enterprise-grade systems, is easy to use, and is the price-performance leader.
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Today's Tip of the Day - Can You Deliver?

Read today's tip or listen to it on podcast.

Published: Monday, April 13, 2020

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
PH: 1-720-362-5005
 

New 2021 Membership

About us - in 60 seconds!

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This Expert Panel virtual event invites you to talk with Calabrio’s cloud-smart experts about how your contact center can accelerate your cloud transformation and power tangible results for your business. Insights discussed are based on Calabrio's re... Read More...
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