News : Call Center Studio Partners with Google to Migrate Call Centers to Remote Work against COVID-19 Threat.
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Call Center Studio Partners with Google to Migrate Call Centers to Remote Work against COVID-19 Threat.
March 13 – Manchester, UK – Businesses worldwide are considering migrating their operations to remote work and Call Centers are not an exception. Although home-agents are an industry-standard, immediate barriers for migrating large, complex call center operations are the lack of time and underlying cloud technology.
"Call Center Studio", the first and only call center platform running on Google's App Engine announced the Google-backed funding program to fight the COVID-19 threat, today.
For call centers considering migrating to the home-office model immediately, CCS enables you to;
- Set up a call center anywhere in the world in less than 10 minutes.
- Your IVR and existing announcements can be replicated with Google's "Wavenet" technology within minutes.
- Integrate with 3rd party applications quickly and easily with our public API.
- Runs-on WebRTC requiring minimal bandwidth and hardware, agents can even use their Android phones remotely.
The migration time required for a 100 seat call center with inbound and outbound hybrid operations is announced to be 3 days on average which is an unmatched industry standard. The advantages of using this next-generation cloud technology are more important than ever for call centers worldwide.
An undisclosed number of CCS customers including global brands and major call center outsourcing companies are moving their operations to home-based agents, enabling them to continue uninterrupted customer service while ensuring the safety of their employees.
Google-backed funding for 200-1000 seat range operations will be offered for a limited period.
About Call Center Studio
Founded in 2012 Call Center Studio World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, CCS is the web-based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable, and can be set up anywhere in the world within minutes.
CCS(R) is the registered trademark of Call Center Studio LLC. Austin, TX, USA.
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About Call Center Studio:
Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, Call Center Studio by AloTech is the web-based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and with complete enterprise functionality able to be set up anywhere in the world in 10 minutes.
Google Inc. is an American multinational public corporation invested in Internet search, cloud computing, and advertising technologies.
Published: Monday, March 16, 2020
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