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News : Call Center Studio Partners with Google to Migrate Call Centers to Remote Work against COVID-19 Threat.

Premium Content (Sponsored)

#contactcenterworld, @ccs4cx, @google

 

FOR IMMEDIATE RELEASE

Press Contacts:


Charlie, TURHAN

+44 7482 882475 chalie.turhan@callcenterstudio.com

Matt, CHRISTINA

+44 1295 500000

matthew.christina@callcenterstudio.com

Call Center Studio Partners with Google to Migrate Call Centers to Remote Work against COVID-19 Threat.

March 13 – Manchester, UK – Businesses worldwide are considering migrating their operations to remote work and Call Centers are not an exception. Although home-agents are an industry-standard, immediate barriers for migrating large, complex call center operations are the lack of time and underlying cloud technology.

"Call Center Studio", the first and only call center platform running on Google's App Engine announced the Google-backed funding program to fight the COVID-19 threat, today.

For call centers considering migrating to the home-office model immediately, CCS enables you to;

  1. Set up a call center anywhere in the world in less than 10 minutes.
  2. Your IVR and existing announcements can be replicated with Google's "Wavenet" technology within minutes.
  3. Integrate with 3rd party applications quickly and easily with our public API.
  4. Runs-on WebRTC requiring minimal bandwidth and hardware, agents can even use their Android phones remotely.

The migration time required for a 100 seat call center with inbound and outbound hybrid operations is announced to be 3 days on average which is an unmatched industry standard. The advantages of using this next-generation cloud technology are more important than ever for call centers worldwide.

An undisclosed number of CCS customers including global brands and major call center outsourcing companies are moving their operations to home-based agents, enabling them to continue uninterrupted customer service while ensuring the safety of their employees.

Google-backed funding for 200-1000 seat range operations will be offered for a limited period.

About Call Center Studio

Founded in 2012 Call Center Studio World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, CCS is the web-based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable, and can be set up anywhere in the world within minutes.

CCS(R) is the registered trademark of Call Center Studio LLC. Austin, TX, USA.

www.callcenterstudio.com

#contactcenterworld, @ccs4cx, @google


About Call Center Studio:
Company LogoCall Center Studio is a powerful multi-channel, scalable AI-powered software which is designed to enrich the experience for both your agents and your customers.
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About Google:
Company LogoGoogle Inc. is an American multinational public corporation invested in Internet search, cloud computing, and advertising technologies.
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Today's Tip of the Day - Environmental Considerations

Read today's tip or listen to it on podcast.

Published: Monday, March 16, 2020

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2023 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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