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News : Call Center to Create 80 New Jobs in Bossier City

#contactcenterworld

Bossier City, LA, USA, Dec, 2018 -- 80 new jobs will be coming to Bossier City.

YoungWillliams President Rob Wells announced the company will create 80 direct jobs and make a capital investment in Bossier City.

Another 160 jobs will be created for a call center in Baton Rouge.

YoungWilliams will provide support for social services after reaching an agreement with the Louisiana Department of Children and Family Services to operate call centers for a five-year period. Call center functions for DCFS previously were outsourced to a company operating in Florida and California.

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The average annual salary of the Bossier jobs will be $27,000, plus benefits.

Louisiana Economic Development estimates the project will result in 40 new indirect jobs for Bossier Parish and the Northwest Region.

"Our company does this in 11 states and I can’t say enough good about our experience thus far in Louisiana," Wells said. "The procurement process, talent pools, available contractors, real estate, support from the Louisiana Economic Development office and the people in the departments we are working with couldn’t have been better or more professional. This is going to be a great partnership."

In Bossier City, YoungWilliams will make a capital investment at its location within the Louisiana Boardwalk Outlets along the Red River.

Operations there are expected to begin in March 2019.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.arklatexhomepage.com


Today's Tip of the Day - Why Can’t You Take My Call?

Read today's tip or listen to it on podcast.

Published: Friday, December 21, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Customer Relationship Management

 
1.) 
Cloudyflex

Zoho CRM Suite
Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs :
- Multi Channel Lead Management
- Sales Force Automation
- Quotation & Order Management
- Full 'Lead to Order' process
- After Sales Services
- Social Media Management
- Mass E-mailing & Marketing Automation

& several other capabilities

2.) 
eGain Corporation

eGain Solve™
eGain Solve™ is the industry’s leading cloud solution for omnichannel customer service and engagement. As the industry’s only unified customer engagement and knowledge management software suite, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. The suite consists of modular, best-of-breed applications built on a unique customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.

3.) 
MFE International

Creatio(formerly bpm'online) Process-driven unified CRM
Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software.
A new process-driven CRM and not the traditional CRM type.
PH: 96386615

4.) 
TrendzAct

Trendzact CRM
Trendzact’s CRM case management platform specializes in contact engagement centers with complex workflows or integrations. Our features, full customization, scalability, native on-demand AI and flat-fee pricing sets us apart from the competition.
PH: 3854343250
 

Survey - Online Event

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