News : Call Center to Open in Indianapolis
#contactcenterworld, @caresource, @algartech, @Xerox
Dayton, Ohio, Nov 20, 2014 -- CareSource, a Dayton-based nonprofit, health plan will team with Xerox (NYSE: XRX) to provide a customer care operation in Indianapolis. Xerox will hire and employ approximately 200 Indiana residents, manage the call center, and train the staff to support new work from CareSource.
"CareSource has a 25-year history of mission-focused customer service, so we selected Xerox because of their expertise in customer care to provide us with a strong presence in Indiana. This Customer Care Call Center will help us continue to serve more Indiana residents through our CareSource Just4Me product," said Pam Morris, President and CEO, CareSource.
CareSource is a provider in developing customer care strategies to ensure service for members. The new Xerox customer care center will enhance the consumer experience by supporting those who want to learn more about CareSource product lines.
Hiring and training is currently underway and continues through Dec. 20, 2014. Interested applicants may apply online or to speak with a recruiter.
Today's Tip of the Day - Expect Shrinkage
CareSource is a nonprofit managed health care plan headquartered in Dayton, Ohio. It is the largest Medicaid plan in Ohio and one of the largest in the United States. The company is contracted with the Ohio Department of Job and Family Services.
Xerox Corporation is a fortune 500 global document management company (founded in 1906) which manufactures and sells a range of color and black-and-white printers, multifunction systems, photo copiers, digital production printing presses, and related consulting services and supplies. Xerox is headquartered in Norwalk, Connecticut (moved from Stamford, Connecticut in October 2007), though its largest population of employees is based in and around Rochester, New York, the area in which the company was founded.
Published: Friday, November 21, 2014
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