News : Call Center to Open in North Sioux City
North Sioux City, SD, USA, July 6 2015 -- A Sioux Falls-based firm has announced plans to open a call center in North Sioux City, creating 50 to 100 new jobs initially.
Lawrence & Schiller TeleServices will take over 4,000 square feet of space in one of the black-and-white cow spotted buildings on the former Gateway campus in North Sioux City.
The center, which will offer customer service and technical support to unspecified clients, is scheduled to take its first calls on Aug. 3. The recruitment of prospective workers begins Tuesday at the North Sioux City Community Center/Fire Hall, 205 Sodrac Drive.
"We think North Sioux City is an excellent community for us to continue our growth," Joel Sylvester, chief sales and marketing officer for L&S TeleServices, said Monday.
Company officials considered seven different communities in South Dakota before selecting North Sioux City. Company officials cited the labor market in the metro Sioux City area and the opportunity for future expansion in the former Gateway space, known as the Pacific Building.
The South Dakota Governor’s Office of Economic Development and Arlene Curry of Century 21 ProLink assisted in obtaining the space.
L&S TeleServices said its partners have seen rapid growth in the health care, manufacturing, retail and technical support industries over the past year.
"We are always looking for ways to improve the customer experience," chief operating officer Troy Holt said. "Adding an additional location in a new market gives us the opportunity to launch larger projects by tapping into the two different job markets."
The company's first training classes in North Sioux City are scheduled to begin July 27, with more classes to follow each Monday for several weeks.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
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About Lawrence & Schiller TeleServices:
When looking for a domestic call center, you would expect to find all the things you and your customers need, like inbound and outbound services, lead generation and fulfillment. At Lawrence & Schiller TeleServices, you can expect to find all of these things. Plus 5280 more. 5280 is the number of feet in a mile - the extra mile we go every day for not just our customers, but for our customers' customers. It's a promise for true success. And service with something more.
Published: Tuesday, July 7, 2015