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News : Call Center Unveils New Employee Lounge
Seattle, WA, Nov 27, 2013 --Sound Telecom, a provider of telephone answering services, call center solutions, and cloud-based phone systems, announces the grand opening of their employee lounge for call center agents in their Spokane, Washington facility as part of their ongoing mission to provide employees with alternative benefits that have a meaningful impact.
The official opening of the appropriately dubbed "Sound Lounge" was marked with the ribbon cutting ceremony by the winners of the naming contest. The new employee breakroom features traditional game room staples like a pool table, ping pong table, and foosball table. More technological forms of entertainment include an HD TV, complete with an XBox 360+Kinect for those into gaming or anyone who wants to relax with some channel surfing. One of the features of the Sound Lounge that employees are most excited about is the personal use computers and phones.
While the Spokane call center is full of computers and phones, employees are not permitted to use them for personal matters due to HIPAA (Health Insurance Portability and Accountability Act) and PCI (Payment Card Industry) compliance requirements. Remaining compliant with regulations like those requires strict rule enforcement to protect clients and deliver outstanding customer service, which is a focus at Sound Telecom. But that can be strenuous on employees, so the new lounge gives them a place to remain connected while keeping compliance regulations intact.
Working in a call center is not a job without its stresses. The new Sound Lounge provides a way for Sound Telecom employees to retreat from the call center floor during their breaks and relax with a variety of entertainment options. Creating a fun work culture is viewed as crucial for a productive environment by Sound Telecom President, Michael LaBaw. "We greatly value our agents' hard work and service to our customers. The Sound Lounge provides a place where they can have fun, relax and hangout."
Posted by Veronica Silva Cusi, news correspondent
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About Sound Telecom:
Sound Telecom is a leading provider of 24 hour Telephone Answering, Call Center and Unified Communication Services, headquartered in Seattle professionally serving thousands of customers throughout the United States and Canada with USA based agents. The twenty-five year old company has offices in Seattle and Spokane, Washington and Denver, Colorado.
Published: Thursday, November 28, 2013