News : Call-center Workers Demand Just Compensation
Manila, Jan 21, 2014 -- An organization of call-center workers demanded that the government provide just compensation to the hundreds of workers of a Cebu-based business process outsourcing company that shut down in December.
"The BPO Industry Employees Network (BIEN), with its individual members and chapters among the largest BPO and call centers in the country, denounce the illegal shutdown of Leadamorphosis leaving all its employees jobless," it said in a statement emailed to media outfits.
The Department of Labor and Employment (DOLE) has certified BIEN, which has been actively working for the implementation of a BPO Labor Standard to protect the rights and welfare of all BPO and call-center workers.
Earlier another call-center workers' organization asked the Department of Labor and Employment to require BPO companies to post cash bonds equivalent to one month of salaries and benefits of its total workforce. The bond is intended to pay workers their unpaid wages, commissions, overtime pay, and separation benefits in the event that the company closes shop.
"We hold the Aquino government accountable for failing to protect the second biggest tax contributors from the so-called sunshine industry generating revenues of P192 billion in 2012. The BPO/call center employees are the life blood of the BPO industry, which is a primary basis of economic growth of this government and yet we are always vulnerable victims of unfair labor practices," the statement said.
BIEN said the Aquino administration’s primary responsibility is to ensure jobs and just compensation for the unpaid salaries, benefits, and damages to the victims of Leadamorphosis.
"Furthermore, it is long overdue that a Labor Standard for BPO and call center workers be enacted to specifically address our rights and welfare being gravely abused by these call-center companies like Leadamorphosis," the statement said.
At the same time, BIEN president Ian Porquia said Leadamorphosis employees and other BPO/call-center workers should band together so that the collective voice of 800,000 people may be heard.
"Not until we are able to establish our unity will be able to push for a better working condition in the BPO/call center industry," Porquia said.
Posted by Veronica Silva Cusi, news correspondent
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Leadamorphosis is a leads generation company operating from the heart of Cebu City, Philippines.
About BPO Industry Employees Network:
The BPO Industry Employees’ Network or BIEN is a network that aims to provide a forum where employees across the BPO industry can exchange ideas about life and work, provide help to each other in various ways, and meet new friends.
Published: Wednesday, January 22, 2014