News : Call Centers Join to Form Five Star Call Centers
Sioux Falls, SD, June 23, 2016 -- Lawrence & Schiller TeleServices and Midco Connections have joined forces to form Five Star Call Centers. More than 500 agents are located in Fargo, N.D., North Sioux City, S.D., and at two facilities in Sioux Falls, S.D.
Craig Lawrence, one of the founders, says the call center has grown far beyond expectations, attracting nationally known companies who see the need for a new level of excellence in customer service. He attributes the center’s rapid growth to two factors.
"The first is operational excellence," Lawrence says in a news release. "Our team — Troy Holt, chief operating officer, Joel Sylvester, chief sales and marketing officer, and Ray Peterson, chief customer officer — managed huge call centers before joining Five Star. They learned how to blend the efficiencies of a big center with a customized level of service offered by a smaller operation."
The second factor Lawrence cites is the people who work at the Five Star centers. "They know how to tackle tough assignments and deliver at a pace that beats the competition. Call it Midwestern know-how, call it what you like — the people here have an innate ability and commitment to doing it right."
Posted by Veronica Silva Cusi, news correspondent
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About Five Star Call Centers:
We’ve been in the call center business for over 30 years, and during that time we’ve built up an unsurpassed team of high-quality customer service associates, all rigorously trained to bring you results. Our offices are located smack-dab in the Midwest, with strategic locations in North Dakota and South Dakota, which means that our associates are all good Midwestern folks with a good Midwestern work ethic and clear, friendly speech. Our clients are categorized as financial services, Health care, product support, and retail.
About Midco Connections:
Based in Sioux Falls, S.D., Midco Connections is an outsourced contact center that serves customers largely in the retail industry. With more than 350 employees, calls are handled professionally 24 hours a day, 365 days a year. Behind the strength and resources of parent company Midcontinent Media, Inc., Midco Connections has T1 lines to all major carriers, high-speed Internet access, and all other resources needed to send data and communications flowing smoothly around the world.
Published: Friday, June 24, 2016