News : Call Centers’ Safety, Welfare in Negros 2018 Planning Agenda
Bacolod City, Philippines, Dec, 2017 -- The safety and welfare of call center employees in their workplaces will be a priority agenda in the 2018 planning of the Bacolod-Negros Federation for Information and Communication Technology (BNEFIT).
It will be one of the important agenda for the organization’s planning for 2018, said lawyer Jocelle Batapa-Sigue, executive director of BNEFIT, in response to the incident in Davao City where 37 call center agents died in a fire inside a mall which hosts their business process outsourcing (BPO) company.
Batapa-Sigue, a trustee of the National ICT Confederation of the Philippines, said that malls offering spaces to BPO locators must understand the nature of the call center business.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices - WORLD'S BEST IN 2018! - ALL AWARD WINNERS!.
FIND OUT MORE: HERE
They should always take measures to protect the lives and welfare of the workers, she added.
BPO facilities should employ the highest degree of safety and emergency measures to prevent loss of lives, she further said.
In Negros Occidental, especially Bacolod, Batapa-Sigue said she is confident that BPO companies are implementing safety measures.
She said that 80 percent of the BPO companies operating here are accredited by the Philippine Economic Zone Authority (PEZA) which initiates regular annual and periodic inspections to maintain facility standards.
Regular fire drills and emergency and evacuation measures are conducted, she added.
Batapa-Sigue said she has high confidence in the standards enforced by the PEZA, Bureau of Fire Protection, and the local government units.
Bacolod hosts large-scale call center firms such as Convergys, Teleperformance, Teletech, and PanAsiatic solutions. Each company employs thousands of contact center workers.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Break Monotony – Rotate Your Staff
Published: Monday, January 1, 2018
Cirrus is a provider of omni-channel cloud Contact Center Solutions (CCaaS) and IPT telephony, with over 10 years’ experience of using the best technology to deliver business outcomes and effortless c...
|Arise Virtual Solutions|
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-ho...
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...
|Genex Infosys Limited|
Genex, part of the IPE Group UK, is an outsourcing provider of customer experience management and trusted by world’s leading brands. We achieve results through transforming our clients' businesses and...