News : Call Centre Advice in Emergencies
Ipoh, June 18, 2014 -- The medical staff at the Raja Permaisuri Bainun Hospital's call centre will soon provide advice to relatives of patients in emergency cases while waiting for the medical team to arrive at their houses or premises.
Perak Health (medical) deputy director Dr Rahimi Goon said that once the centre receives an emergency call, the medical staff would ask for details of the case and provide advice before the ambulance arrived.
Speaking to reporters after opening the Emergency Medical and Trauma Services (EMTS) Week at the hospital, he said the medical staff at the centre would be trained to handle such cases.
Taiping Hospital is the only other hospital in the state which has a call centre.
The EMTS week, which is being held for the first time, is to create awareness and enhance knowledge among the public on first aid medical services.
"The event provides an opportunity for them to know more about the services provided by the hospital and understand the work culture," he said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Utilize Time & Money Saving Tools
Published: Thursday, June 19, 2014
|The Taylor Reach Group|
The Taylor Reach Group is a call center and contact center consultants specializing in customer experience consulting and call and contact center consulting, management, performance, technologies, sit...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...