Tshwane, South Africa, Jan 22, 2019 -- Higher Education and Training Deputy Minister Buti Manamela says the Central Application Clearing House (CACH) call centre is better placed to assist students who have not applied or those who are not able to find space at institutions of higher learning.
According to officials from CACH, the demand for the platform is much higher this year as it already has a total of 17 500 signups done by the call centre and 15 000 online application signups.
The total number of signups for 2019 stands at about 32 000 compared to 35 000 that was done over a three-month period in 2018.
CACH opened on 4 January for the 2019 academic year and it is particularly useful for applicants or individuals who have applied for admission to a university or college, but have not been offered a place in their programme of choice.
"We are excited that already in the first two weeks, we have almost matched the numbers for 2018 in terms of the use of CACH and this shows that students are confident in the service," Manamela said.
The Deputy Minister on Tuesday visited the Central Application Clearing House (CACH) Call Centre in Randburg for a walkabout, which formed part of the registration monitoring process the Deputy Minister has been conducting nationally at institutions of higher learning.
"We are here to find out what work has been done so far in the first two weeks of the CACH and also to try and encourage students to use CACH, especially those who have applied but have not gotten any space in the different universities and to encourage universities to use the service so students can be placed in different faculties," the Deputy Minister said.
He said some technical and vocational education and training (TVET) colleges and universities still had space.
"We believe the CACH is an important platform for both students and universities that will ensure that we have successful registrations," the Deputy Minister said.
Manamela said he will be meeting with the exam units at TVET colleges at the end of the week to understand the extent of the current backlog in issuing students with qualifications and what can be done to avert future backlogs at TVET colleges.
CACH lead supervisor at the call centre, Sharon Moodley, said the platform has had about 50 000 interactions with students. This includes 12 000 calls, 26 000 SMSs, 9 000 emails and 5 000 voicemails.
"Compared to the statistics for 2018, we surveyed a percentage of the population every year to see the success rate of CACH. We did a sample size of 65% of the total signups for 2018. The total signups for 2018 was 35 000... The compilation showed that 7 200 students were studying at post-school education and training institutions," said Moodley. -
Posted by Veronica Silva Cusi, news correspondent
Published: Thursday, January 24, 2019
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.
Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!
We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!
Try it free for 45 days!
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.
Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!
Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!
OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
|6.)||Teckinfo Solutions Pvt. Ltd.|
ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.