News : Call Centre Busted for Duping Bank Customers
Lucknow, India, Aug 13, 2015 -- UP STF and Delhi police on Wednesday jointly busted a call centre in the national capital from where thousands of bank customers had been duped with promises of dividends on insurance policies. Most of the employees at the call centre were between 20 and 30 years of age.
Within a period of four to five months, the 14 main members of the fraud ring, arrested on Wednesday, made a fortune. Seventy-three others, initially detained, were later let off on a personal bond. Scanning through the 13 bank accounts and records of five private limited companies formed to facilitate the scam, sleuths came across transactions to the tune of Rs 3 crore. The executives hired to run more than 50 phone lines had specific details of the potential targets, such as date of birth, bank number, mobile number and even details of the financial products the targets bought from their financial institutions. "Data security seems to have been undermined. Role of bank staff members having access to customer database is under the scanner," said IG STF Sujeet Pandey.
On July 29, manager of insurance company Vivek Srivastava complained to Hazratganj police station after coming across regular complaints of fraud from bank customers. An FIR was lodged against an unknown group. The insurance company lodged an internal inquiry and found that large-scale cheating was on and some miscreants from NCR were responsible for it.
The defrauded money was diverted primarily to Kelvin Holidays Park Pvt Ltd as well as Zanith Pvt Ltd, Kacia Hospitality Pvt Ltd and City Services Pvt Ltd. Additional superintendent Triveni Singh, the nodal officer of UP STF's cyber wing, said so far, it has been established that people from seven states have been targeted.
Through internet surveillance and monitoring, the companies were traced to Janakpuri and Vikaspuri locality in Delhi. The police have seized 150 multi-line phones, 53 cheques, 178 cancelled cheques, two cars, two motorcycles, stolen database, computers and laptops. The masterminds of the ring were identified as Delhi residents Harvinder, Harkirat and Jagdeep. A total of 25 policemen from UP and Delhi coordinated the operation.
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The cons identified themselves as executives of different financial institutions. Ready with policy details of the target, the cons had no difficulty in earning their confidence.
They told the customers that the due bonus/dividend on the policy had lapsed as they failed to act on time. In order to recover the lost bonus, they asked for Rs 5,000 to Rs 15,000 in different installments.
On receiving the first installment of Rs 3,000, the cons sent a scanned copy of a forged cheque in the customer's name through email. The remaining amount was demanded by post.
Posted by Veronica Silva Cusi, news correspondent
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About Delhi Police:
The Delhi Police, is the main law and order agency for the National Capital Territory of Delhi (NCT). It does not have jurisdiction over the adjoining areas of the National Capital Region.
About Uttar Pradesh Police:
Uttar Pradesh Police (UPP) is the police force of the state of Uttar Pradesh.
Published: Friday, August 14, 2015
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